Technical Support Specialist (Durham)

We're hiring!

MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta.

This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards.

Key responsibilities

• Provide day-to-day L1/L2 technical support to end users
• Diagnose and resolve hardware, software and system-related issues
• Install, configure and maintain user devices (primarily macOS)
• Manage and follow up on tickets, ensuring proper prioritization and documentation
• Apply IT procedures and standards consistently
• Escalate issues in a clear and structured manner when required
• Support and guide users in their daily use of tools

Technical environment

• Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.)
• Microsoft: Windows 11, Microsoft 365, Entra ID, Intune
• Identity: Okta (SAML, SCIM)
• Network: Cisco Meraki
• Scripting and automation: zsh/bash, PowerShell, basic API integrations

Profile

• 2 to 6 years of experience in IT support (L1/L2)
• Recent, hands-on experience with macOS is required
• Experience with an Apple MDM solution (Jamf preferred)
• Solid knowledge of Microsoft 365 and Entra ID administration
• Basic scripting skills (zsh, bash or PowerShell)
• Bachelor’s degree in IT or equivalent experience
• Fluent in English, other languages, especially French are a plus.
• Ability to work on-site in Durham (North Carolina) twice per week

What we are looking for

• Strong service mindset and user focus
• Ability to work in a structured and process-driven environment
• Autonomy once guidelines are defined
• Clear and concise communication
• Reliability and consistency in execution

Nice to have

• Jamf certifications
• Exposure to security standards (ISO 27001/27002, GDPR, CIS, etc.)
• Knowledge of Zero Trust and modern identity practices
• Experience with automation tools

What We Offer

• Salary range: 50k-80k per year
• 20 days of PTO
• Health Insurance
• Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding)
• Engagement multinational Life Sciences projects
• A tangible opportunity to shape MDT’s methodologies, tools, and services

Location : Durham, North Carolina (Hybrid)

Start date : ASAP

Valid right to work in US required

Diversity & Inclusion

At MyData-TRUST, we are committed to creating an inclusive and respectful workplace where everyone has equal opportunities to grow and succeed.

This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.

If you are interested, feel free to apply or reach out for more information.