Engineering Support Specialist (Durham)

Engineering Support

Locations: Durham, NC

Hybrid 3x per week onsite

Contract duration: 12-month W2 Contract

Job Description:

Assists management as directed with printing, routing, creating, or editing reports, calendars, schedules, notes, mail, newsletters, materials, supplies, presentations, databases, charts, graphs, etc

• Enters projects as requested into the work management system using Designer field notes, templates, or other methods.

• Applies standard designs to lower complexity corrective maintenance work, follow-up work, and/or other routine program work.

• Assists the Designers with general work order preparations, particularly for overhead and underground revenue work, major projects and other maintenance / program work.

• Copies/translates sketches/notes from Designers into appropriate format for attached construction prints on work orders in the work management system (eg. Residential, small commercial).

• Also completes work orders that do not require a field visit or guidance from a Designer. (eg temp services)

• Verifies/completes the dependencies in the work management system prior to releasing job(s).

• Assists Designer with updating work management system for status, project comments, or customer comments and contact information.

• Performs customer call as requested for various work management system tasks and coordinates with responsible parties regarding right-of-way, site ready, schedule, re-schedules, CIAC, invoices, site delivery.

• Compiles, reviews, and prints reports from work management system as needed

• Contacts customers to confirm project details and schedules

• Assists in managing communications for Designers such as creation/scheduling of customer outages and letters, manually generated invoices (CIAC), and other general communications with customers as necessary.

• Communicate, coordinate, and develop solutions for a broad range of requests between Designers and Schedulers, C&M Specialists, and others as needed

• Reports job status details to Designers, C&M Specialist, and/or contract construction crews as needed.

• Prepares for and provides storm support as needed

-Systems/Tools:

MSO, Teams, Maximo, PowerBi

-Soft skills:

Must have good communication skills

Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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