Revenue Process Improvement Coordinator / Remote

Job Description

Job Description

Overview

The Revenue Process Improvement Coordinator supports revenue cycle performance by working directly with operational teams to ensure execution of revenue-critical workflows. This role provides day-to-day operational support, monitors compliance with standardized processes, and assists in implementing improvements that reduce denials, rework, and delayed billing.

This position works in-step with operations and serves as a tactical extension of Revenue Cycle Management functions.

Schedule:
Monday - Friday
8:30am - 5pm CST

We Offer:

• Competitive Pay

• Health, Dental, Vision & Life Insurance

• Company-Paid Short & Long-Term Disability
• Flexible Schedules & Paid Time Off
• Tuition Reimbursement
• Employee Discount Program & DailyPay
• 401k

• Pet Insurance

Responsibilities

• Provides hands-on support to Intake, Nursing, Pharmacy, and Scheduling teams on revenue-related processes
• Reinforces documentation, authorization, charge capture, and handoff requirements
• Serves as a day-to-day resource for revenue process questions
• Monitors adherence to revenue-critical workflows
• Identifies execution gaps, delays, or recurring errors
• Communicates findings and trends to the Manager
• Tracks and reports process-level KPIs related to documentation timeliness, authorization completeness, and billing readiness
• Maintains issue logs tied to payer, therapy, or operational step
• Delivers just-in-time coaching and workflow reinforcement
• Supports rollout of new procedures and job aids
• Assists with onboarding new operational staff on revenue-critical behaviors
• Participates in process mapping and improvement initiatives
• Assists with pilot testing and implementation
• Gathers frontline feedback to refine workflows
• Identifies operational issues that pose revenue risk
• Assists in closing feedback loops after issues are resolved
• Owns root-cause analysis of operationally driven denials and revenue leakage
• Partners with operational leaders to redesign processes that prevent repeat issues
• Ensures denial fixes are embedded upstream and sustained
• Supervisory Responsibility: No

Qualifications

• Associate or Bachelor’s degree or equivalent experience
• 2+ years of experience in healthcare operations, revenue cycle, or clinical support
• Specialty pharmacy, infusion, or home health experience preferred
• Exposure to authorizations, clinical documentation, or billing workflows preferred
• Process Improvement, audit, or QA experience preferred
• Strong attention to detail and follow-through
• Ability to work cross-functionally with frontline teams
• Percentage of Travel: 0-25%
• Driving Position: No

**To perform this role will require frequently sitting and typing on a keyboard with fingers, and occasionally standing, walking and climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 1-10 lbs**