General Manager of Operations

Job Description

Job Description

*** YOU MUST HAVE RELEVANT DOG EXPERIENCE TO BE CONSIDERED FOR THIS ROLE ***

Join Our Pack at The Dog Stop Knoxville!

Do you love dogs and thrive in a fast-paced, team-oriented environment? The Dog Stop® Knoxville is looking for an enthusiastic General Manager to lead our team. This is a great opportunity for someone with strong leadership, retail, customer service, and dog care experience who is excited to join an established, successful, and fast-paced business and help continue driving its success. 

This role is ideal for a motivated leader who can confidently manage daily operations, support and develop staff, build strong client relationships, and help guide the continued growth of the business. Candidates should be comfortable working hands-on with dogs while also leading a team and overseeing day-to-day operations. 

Why You’ll Love Working With Us

• Lead a passionate, dog-loving team
• Play a key role in the continued growth and success of an established business
• Utilize your leadership skills in a dynamic, hands-on environment
• Work in a fun, exciting atmosphere where every day is different
• Help provide an exceptional experience for both canine and human clients

What We’re Looking For

• Weekend and holiday availability is a must !
• Extensive experience in dog care, employee management, and customer service is required
• A positive attitude and outgoing personality
• Dedication to providing an exceptional experience for our clientele
• Strong leadership and communication skills
• Basic computer skills
• Comfortable handling dogs of various breeds, sizes, and temperaments
• Ability to thrive in a fast-paced environment and think quickly on your feet
• A love of dogs, of course!

Key Responsibilities

Responsibilities include, but are not limited to:

• Managing employees, including hiring, scheduling, coaching, performance management, and day-to-day guidance
• Delivering and maintaining a high level of customer service
• Overseeing inventory management, including ordering, merchandising, and distributor relationships
• Managing budgets, including supplies, payroll, utilities, and other operational expenses
• Supporting dog care and safety throughout the facility
• Assisting with social media, including client correspondence and content creation
• Managing appointment requests and related client communication
• Creating schedules, covering shifts when needed, and ensuring proper staffing coverage at all times
• Creating and executing plans to meet goals set by ownership, including retail sales, budget targets, and overall business performance
• Helping maintain a positive, professional, and team-oriented work environment
• Ensuring guests and their owners feel comfortable and receive the level of service they’ve come to expect from The Dog Stop

Necessary Qualifications

• At least 2 years of experience in retail and customer service
• At least 2 years of employee management experience
• At least 2 years of dog care experience
• Comfortable handling dogs of various breeds, sizes, and temperaments
• Excellent communication skills
• Basic computer skills
• Weekend and holiday availability is required

What We Offer

In addition to a fun and rewarding work environment, you’ll enjoy:

• Health insurance allowance
• Paid vacation days
• 401(k)
• Discounts on retail products
• Free and discounted services
• A fun and exciting work environment
• Bring your dog to work!

If you’re ready to take the next step in your career and lead a team that’s passionate about providing the best dog care possible, we’d love to hear from you!