Assistant General Manager

Assistant General ManagerSunnyvale, California, United StatesJoin the team at Stress-Free Auto Care: Where your skills and passion drive success!Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!Lead the team. Drive the revenue. Deliver the experience.At Stress Free Auto Care, our Assistant General Managers play a critical leadership role in driving business performance. This position focuses on revenue growth, team performance, and operational execution, ensuring both the customer experience and operational productivity meet the highest standards.Over the past six years, Stress Free Auto Care has grown to 30 locations, becoming one of the fastest-scaling automotive service companies in the country. We are now entering our next phase of growth with plans to expand to 300 locations over the next four years. As we scale, high-performing leaders will have significant opportunities to grow into General Manager, multi-unit, and senior leadership roles.This is a hands-on leadership role that blends sales, team leadership, and operational management. You will work directly with customers while also coaching and managing the team responsible for delivering results.Prior automotive experience is not required. We provide a two-week intensive training program that equips leaders from retail, hospitality, and other customer-focused industries with the tools needed to succeed.Key ResponsibilitiesDrive revenue performance and sales execution, both through your own customer interactions and by coaching the team to improve recommendations, service conversion, and average ticket value.Lead and manage a team of service advisors and technicians, ensuring strong performance, accountability, and productivity across the operation.Monitor sales performance and margin management, helping the team balance revenue growth with strong cost controls and operational efficiency.Manage team performance end-to-end, including hiring, training, coaching, performance management, and when necessary, making termination decisions.Improve operational efficiency and customer throughput, ensuring workflows, staffing, and productivity support a high-performing operation.Engage directly with customers, building trust, resolving concerns, and delivering a high-quality experience that drives long-term loyalty.Support the financial performance of the business, using operational metrics and performance data to improve team productivity, sales execution, and customer satisfaction.Leverage technology and operational systems to track performance, monitor key metrics, and ensure operational consistency.What We're Looking ForProven experience leading teams in a customer-facing environment, with responsibility for driving performance and accountability.Strong sales leadership skills, including experience coaching teams to improve revenue performance, conversion rates, or customer spend.Experience managing employee performance, including hiring, coaching, corrective action, and terminations.Operational instincts and decision-making ability, with experience improving efficiency, productivity, or service throughput.Strong customer communication skills, with the ability to build trust, resolve concerns, and confidently recommend services or solutions.Comfort working in a fast-paced environments where leaders are expected to balance team leadership, operational management, and customer engagement.Ability to quickly learn and utilize new technology platforms used to manage operations and performance.Physical RequirementsLift up to 50 lbs as needed.Work with tools overhead and in tight spaces.Stand and walk for the majority of the workday in a high-volume environment.Have the dexterity to use hand tools efficiently and drive manual transmission vehicles.What We OfferCompensation: $70,000 - $90,000 Base Salary + $15,000 - $20,000 Annual Bonus (Paid Monthly) + up to 4% Gross Profit ShareMedical, Dental & Vision insurance coverage begins the first of the month following your start datePaid Time Off, Paid Sick Time & Company Paid Holidays401(k) retirement plan with up to 4% matchingTwo week leadership and operations training program designed to set you up for success in the roleThe opportunity to join a rapidly scaling company, with clear pathways into multi-unit and senior leadership roles as we grow from 30 to 300 locations.Ready to elevate your career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.