Lead LPN - Urgent Care

About Our Company We’re a physician‑led, patient‑centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients’ homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value‑based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high‑quality, connected care services that provide better outcomes at a reduced total cost of care. Job Description The Lead LPN coordinates the day‑to‑day patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner. The Lead LPN assists in the planning and implementation of interventions to ensure evidence‑based practices are being adhered to. The Lead LPN directs team members as needed to support and maintain high‑quality patient care. The Lead LPN works closely with providers, supervisors, support staff and other members of the organization to ensure a seamless workflow and effectively communicates with all team members to support a cohesive work environment. Essential Functions and Job Responsibilities Work collaboratively with department managers to ensure compliance with the Urgent Care Association of America (UCA) standards and guidelines. Assist with training and orientation of new staff and troubleshooting daily issues. Keep relevant knowledge up to date and apply it to everyday practice. Facilitate a 5‑star patient experience by displaying Summit Health values. Serve as a department liaison and resource point person. Oversee the COVID‑19 testing workflow. Assist with laboratory oversight, including troubleshooting lab errors, missing specimen issues, and reviewing lab logbooks and emergency cart books. Coordinate courier pickup schedules and monitor site inventory and supply needs. Perform clinical duties when needed to cover staffing shortages. Assist with reviewing department reports such as pending status, missing charges, UC to ED transfers, etc. Assist with chart reviews to monitor documentation and department goals. Assist with completing TelmedIQ provider schedules and clinical competencies. Maintain department forms/handouts at each site and perform other duties as assigned within scope of practice. General Qualification Standards & Job Requirements Education/Certifications/Licenses Graduate of an LPN school program. Current NYS Licensure as an LPN. Required to obtain CT Licensure within 3 months of hire and provide evidence of application within a month. Must maintain CT and NY LPN license. BLS Certified upon hire. IV and/or phlebotomy skills preferred. Competency skill checklist expected to be completed within first 3 months. Ability to work in all 6 UCC locations if needed. Performance Standards for Specialty Knowledge, Skills & Abilities Strong communication skills; verbally and written. Strong organizational skills. Ability to prioritize while multi‑tasking. Excellent time management skills. Ability to work independently and as part of a team. Proficient in EMR. Ability to think critically and exercise good judgment in stressful situations. Benefits Participation in VillageMD’s benefit platform includes medical, dental, life, disability, vision, FSA coverages and a 401(k) savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. #J-18808-Ljbffr SHM