Automotive Service Dispatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES Assign repair orders to technicians based on skill level, experience, certifications, and current workload Monitor technician productivity and maintain a balanced workflow Prioritize customer waiters, appointments, warranty repairs, and emergency repairs Coordinate with Service Advisors regarding repair status and estimated completion times Monitor shop capacity and adjust work assignments as needed Ensure repair orders are dispatched accurately and efficiently Track technician hours, efficiency, productivity Work with the parts department to minimize delays caused by unavailable parts Maintain communication between technicians, advisors, and management Review repair orders for completeness before dispatching Maintain a clean, organized, and safe work environment Follow dealership policies and manufacturer guidelines QUALIFICATIONS High school diploma or GED required Previous automotive dealership service experience preferred Experience as a Service Dispatcher, Shop Foreman, Service Advisor, or Technician is highly desirable Strong understanding of automotive repair processes Knowledge of warranty and customer pay repair procedures Strong communication and interpersonal abilities Ability to work effectively in a fast-paced environment Basic computer proficiency and experience with dealer management systems BENEFITS Competitive salary Medical and dental insurance Paid time off 401K Employee vehicle purchase program Paid training and career development opportunities KEY PERFORMANCE INDICATORS Technician Productivity Technician efficiency Repair order cycle time Customer satisfaction On-time repair completion Effective shop utilization Reduced comeback rate Warranty compliance #J-18808-Ljbffr