Service Scheduling Dispatcher

Service Scheduling Dispatcher

Centennial, CO

Job Title: Service Scheduling Dispatcher

Company: Loenbro, LLC Business Unit/Department: Service Location: Centennial, CO / On-site Reports to: Service Manager Employment Type: Full-Time FLSA Classification: Non-Exempt

At Loenbro, we don't just offer jobswe build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.

Essential Job Responsibilities:

• Schedule, route, and dispatch service technicians
• The service coordinator will create and compile the schedule for 15 to 30 service technicians daily in several different locations
• Acts as liaison between clients and company, ensure contracted services are scheduled and completed.
• Answers client and customer questions and notify clients of scheduled services
• Addresses and resolves any issues and complaints
• Reports problems and unresolved issues to manager or account manager
• Devises ways to improve customer service and client relationships

Minimum Qualifications:

• Must be able to speak with customers by phone to determine the problem and the solution
• This is a very detail oriented, customer focused position
• We have a very fast paced days so be ready to juggle heavy phone volume, emails, as well as directing employees throughout the day.
• This position can wear many different hats during the day and being able to switch from one to the other quickly and with a positive attitude
• You must be articulate, be able to keep you cool and give good clear direction to the team.
• Is capable of remaining patient and calm when dealing with frustrated customers or clients
• Previous office experience and/or service related position is important.
• Computer skills to operate a variety of software is necessary.
• Must have strong written and oral communication skills

Preferred:

• Must possess strong analytical, organizational, and interpersonal skills
• Must have the ability to think practically in order to solve office and job-site problems and interface effectively with direct project personnel and senior project personnel
• Work closely with the Service Manager, Regional Service Support Manager and Account Managers and project team to achieve success

Education:

• High School Diploma or GED

Experience:

3 + years of experience in an office environment, with a construction company experience preferred.

Experience in dispatching and job costing in the construction, or service industry is helpful.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• Indoor office setting with controlled temperature.

This role requires compliance with all applicable safety regulations, personal protective equipment (PPE) requirements, and Loenbro's Environmental Health and Safety (EH&S) policies.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Guided by Core Values (LEAD), grounded in grit and a commitment to excellence, Loenbro betters our families, customers, and local communities. If you're ready to be part of a company that LEADS by:

• Living with Integrity
• Exceeding Expectations
• Acting with Urgency
• Delivering Excellence

we want to hear from you.

Loenbro is an Equal Opportunity Employer

Colorado Pay Range $26 - $32 USD