Front Desk Agent

Hampton Inn Baltimore 550 Washington Blvd Baltimore, MD 21230, USA Guest Service Agent The Guest Service Agent is responsible for processing check‑ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Benefits Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work‑life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Preferred Qualifications Team Player – works well as a member of a group Enthusiastic – shows intense and eager enjoyment and interest Detail Oriented – capable of carrying out a given task with all details necessary to get the task done well Dedicated – devoted to a task or purpose with loyalty or integrity Flexibility – inspired to perform well when granted the ability to set your own schedule and goals Ability to Make an Impact – inspired to perform well by the ability to contribute to the success of a project or the organization Preferred Experience Previous PEP Experience Preferred Previous Hilton Experience Preferred Previous Hotel Experience Preferred Education Relevant education is required; specific qualifications may vary by position. Experience Successful completion of a hospitality-related program or equivalent work experience is preferred. Licenses & Certifications None required; however, related certifications may be an advantage. Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr