Restaurant Manager

Restaurant Manager | The Casual Pint at Holiday Inn & Suites Pigeon Forge The Casual Pint at Holiday Inn & Suites Pigeon Forge is a one-of-a-kind beer market and pub experience where guests can explore an extensive craft beer selection, enjoy a casual, welcoming atmosphere, and take their favorites home with them. We are looking for an energetic, experienced Restaurant Manager with a strong bar background to lead our team and deliver the relaxed, genuine hospitality experience that makes The Casual Pint a destination in its own right. This is a role for someone who is as passionate about craft beer as they are about building great teams and running a profitable, guest-focused operation. What You'll Do Guest Experience & Service Standards Ensure the restaurant and bar consistently meet or exceed AATMOS Hospitality, The Casual Pint, and Holiday Inn brand service standardsAddress guest complaints promptly and professionally, always resolving with a commitment to superior serviceMaintain open channels of communication with the General Manager, team members, and guests at all timesExtend professionalism and courtesy to every guest on every shiftActively enforce all safety policies to protect associates, guests, and company assets in compliance with OSHA standardsEnsure all required operating licenses and permits are obtained, current, and displayed as required by law Financial & Operational Management Take full ownership of all food and beverage operations at The Casual PintAggressively pursue revenue goals and effectively utilize menu engineering tools to maximize profitabilityPrepare and manage the annual F&B budget and actively monitor performance against financial targetsControl and manage all operational expenses including labor, overtime, food costs, and supply costsEnforce AATMOS Hospitality procurement guidelines and seek and implement cost-saving strategiesParticipate in the development and implementation of the F&B marketing planMaintain a clean, organized, and safe work environment at all times Team Leadership & Development Motivate, coach, and develop a strong, cohesive team that delivers consistent, high-quality guest experiencesSet clear goals, hold team members accountable, and provide consistent feedback, rewards, and recognitionAnalyze service and quality issues, identify training needs, and implement training programs to optimize resultsInspect grooming and attire of team members and address any deficiencies professionally and promptlyEncourage and empower team members to solve problems independently and effectivelyLead by example with self-confidence, energy, enthusiasm, and a high level of personal integrityFoster a positive, collaborative, and professional work environment that reflects The Casual Pint's welcoming character