Guest Experience Specialist, Pigeon Forge, TN

Job Description

Job Description

We're located at The Island in Pigeon Forge! Copy & paste the link below to learn more about our company!

THE ROLE:

Great Big Game Show hosts are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day !

Hosts at Great Big Game Show will lead guests through our live game show experiences. In each hour-long game show, contestants earn points for their team by competing in 8-10 minigames. These minigames feature a variety of physical, trivia, luck, and skill challenges, giving every contestant an opportunity to shine. Hosts will introduce each game, add fun commentary, track points, and ultimately award a winner.

Check out the video below to see what it’s like to play Great Big Game Show!

Hosts set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-14 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, hosts will introduce each minigame, keep the energy up by adding fun commentary, track points, award a winning team, and ensure every single guest enjoys their experience. After the game, hosts celebrate with guests and reset studio components accurately and efficiently.

HOW HOSTS SERVE OUR GUESTS AND OUR TEAM

● Embodying our mission, vision, and values during every shift

● Leading groups of 2-14 in fun, friendly conversation

● Collecting information and making meaningful connections with guests

● Enthusiastically explaining GBGS games and products

● Using Host software to interact with and adjust the studio environment

● Using UI (User Interface) to operate our game shows

● Giving a recap of the experience in the outro

● Ensuring operational excellence on shift by:

○ Ensuring studio components function properly

○ Using setup sheets to accurately reset studios

○ Cleaning games and the GBGS facility

○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the host

○ Restocking inventory

○ Completing necessary reports

○ Using a company iPhone to record exciting guest moments during games, using an app to combine them into a 30-second highlight video, and sending these to guests

● Immediately and graciously resolving service failures

● Ensuring each guest has a five-star experience and leaves happy

REQUIREMENTS

● Flexible availability. This role often works nights, weekends, and/or holidays.

● Ability to stand for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)

● Ability to engage in public speaking for extended periods of time (including 1 hour of running a game show, for a max of 4-5 shows per shift.)

● Ability to improvise fun, appropriate, professional commentary to suit guests of all ages.

● Proficient in reading, understanding, and memorizing Host scripts to deliver high-quality experiences as a GBGS Host

● Excellent communication skills when speaking with our guests.

● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.

● Quickly resetting numerous game components within specific time frames outlined in training.

● Align with GBGS Uniform Standards (listed in the linked job description).

BENEFITS

• 401(k)
• 401(k) matching
• Health Insurance
• Employee discount
• Vision insurance
• Dental insurance
• Flexible spending account
• Life insurance
• Flexible schedule

Thursday-Monday from 1pm-9pm