SNAP Success Coach

Job Description

Job Description

SNAP Success Coach

Location: CareerSource Broward Centers (Onsite)
Salary: $43,400 Annually
Employment Type: Full-Time
FLSA Status: Non-Exempt

Position Summary

CareerSource Broward is seeking a dedicated and customer-focused SNAP Success Coach I to provide comprehensive case management and career coaching services to participants in the Supplemental Nutrition Assistance Program (SNAP).

This position serves as a guide and advocate for customers, helping them overcome barriers to employment, access supportive services, and achieve long-term economic self-sufficiency. The ideal candidate will possess strong case management experience, excellent communication skills, and a passion for empowering individuals to achieve their career and personal goals.

This is an onsite position requiring regular in-person interaction with customers at a CareerSource Broward Center.

Essential Duties and Responsibilities

• Manage an assigned caseload of SNAP participants.
• Provide individualized career coaching, guidance, and ongoing support.
• Conduct comprehensive assessments to identify customer strengths, needs, and barriers to employment.
• Develop, implement, and monitor individualized employment and service plans.
• Coordinate supportive services and referrals to community resources.
• Maintain accurate, timely case notes and documentation in workforce development databases.
• Monitor participant progress and ensure compliance with program requirements.
• Facilitate orientations, workshops, and informational sessions as needed.
• Build and maintain positive relationships with customers, employers, community partners, and service providers.
• Ensure all services are delivered in accordance with federal, state, and organizational policies and procedures.
• Meet established performance goals, deadlines, and program outcomes.

Minimum Qualifications

• Bachelor's degree in Psychology, Social Science, Business Administration, or a related field.
• Minimum of three (3) years of professional experience in case management or a closely related field.
• Excellent oral and written communication skills.
• Experience working with diverse populations and delivering customer-centered services.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong presentation and public speaking skills.
• Demonstrated ability to work both independently and collaboratively as part of a team.

Preferred Qualifications

• Proficiency in Microsoft Office Suite, including advanced Microsoft Word and Excel skills.
• Experience using workforce development databases and online research tools.
• Knowledge of workforce development, employment services, human services, or public assistance programs.
• Commitment to continuous improvement, customer service excellence, and achieving performance outcomes.

Why Join CareerSource Broward?

• Make a meaningful impact by helping individuals and families achieve economic self-sufficiency.
• Opportunities for professional growth and career development.
• Collaborative, supportive, and mission-driven work environment.
• Competitive benefits package.

Apply today and help empower individuals and families to build successful careers and brighter futures.