Intermodal Service Coordinator (5955)

Job Details: Level – experienced Location – Woodridge, IL 60517 (also available in Kansas City or St. Louis, MO) Position Type – Full Time Education Level – High School (Bachelor’s or associate degree is an asset) Hourly Salary – $18.93 – $27.04 per hour Intermodal Service Coordinator Position Summary The Intermodal Service Coordinator is the day‑to‑day point of contact for booking loads and dispatching shipments through all interchanges. You will use your intermodal expertise – shipping methods, carrier costs, products, and services – to meet and exceed customer expectations on every order. Duties may evolve based on operational needs. Key Responsibilities Order Fulfillment & Customer Service Meet customer requirements at every stage of the order lifecycle. Analyze load information to determine and verify the best routes and rates, then enter accurate data into the system. Keep customers, Operations, and Sales informed of developments – positive and negative – throughout each order. Maintain detailed account notes documenting each customer’s specific requirements. Equipment & Carrier Management Source equipment using cost‑effective routings that satisfy customer requirements and comply with profitability guidelines. Coordinate with Pricing and Equipment Capacity to secure equipment options and power. Build and maintain carrier relationships; communicate drayman changes to the Pricing department. Documentation & Systems Ensure all order details in the system are complete and accurate. Manage pickups and obtain required paperwork, including bills of lading and customs documents. Prepare and transmit rail instructions by EDI or fax; stay current on changing rail requirements. Use third‑ and fourth‑party websites to accept load tenders and enter status updates, appointments, and accessorial charges. Tracing & Issue Resolution Trace and monitor shipments to support on‑time performance. Communicate ETAs and appointment information to customers. Resolve load‑related issues as they arise; escape when necessary. Reschedule deliveries as needed and coordinate load status for high‑volume customers with the Tracing Team. Manage accessorial and equipment charges and follow up with customer, drayman, and Accessorial Administrator. Qualifications Education & Industry Knowledge High school diploma or equivalent required. Bachelor’s or associate degree in Logistics, Business, or a related field is an asset. Minimum 1 year of intermodal experience in the transportation industry. Thorough understanding of intermodal procedures across North America. Strong knowledge of North American geography. Familiarity with Canadian and U.S. customs procedures is an asset, as is experience with cross‑border transportation. Technical Skills Proficient in Microsoft Office (Outlook, Excel, and Word). Working knowledge of transportation management software such as SAP or AS400. Core Competencies Customer focus: demonstrated commitment to delivering timely, high‑quality service to internal and external customers. Communication: clear and effective verbal and written communication. Organization: ability to multitask, prioritize, and manage competing demands. Collaboration: ability to work cooperatively and respectfully with colleagues. Negotiation: strong negotiation skills with carriers and vendors. Work Schedule Work a set schedule of eight hours per day, including required meal and rest breaks. Consistently report to work on time and prepared to perform required duties. Ensure work responsibilities are covered during absences. Work Environment Work in an environment with a usually moderate noise level. Work in a climate‑controlled office environment. Physical Demands Regular physical demands include walking, sitting, using hands and fingers for handling and keyboarding, reaching with hands and arms, talking, and hearing. Specific vision abilities include close vision, distance vision, peripheral vision, and the ability to adjust focus. Compensation & Benefits Salary Range: $18.93 – $27.04 per hour. Starting pay is based on multiple factors, including but not limited to education, work experience, skills, and job‑related knowledge. Pay ranges may be modified in the future. Featured Benefits Medical, Dental, and Vision insurance (employee and family coverage) Company‑paid basic life insurance Short‑Term & Long‑Term Disability insurance Health Savings Account with company contributions Flexible Spending Account options 401(k) retirement savings plan with 3.5% employer match 80 hours of front‑loaded Sick Pay 80 hours of Vacation Pay annually, with increases based on tenure 8 paid holidays per year Employee Assistance Program (EAP) Radiant is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. #J-18808-Ljbffr RADIANT LOGISTICS INC