Technical Service Representative

Job Description

Job Description

At Glastender, we've built our reputation on integrity, innovation, quality, and relationships. For over 55 years, we've delivered stainless steel bar equipment that sets the standard in the foodservice industry. Our customers expect more from us - because we expect more from ourselves.

We are seeking a Technical Service Representative to join our Technical Service team. This role goes beyond troubleshooting equipment-it's about delivering a customer experience that reflects our brand promise: Expect More.

What You'll Do

As a Technical Service Representative I, you'll be the go-to resource for customers with questions about installation, service, repair parts, warranty, and troubleshooting. You'll:

• Respond to calls, emails, and chats with professionalism, empathy, and efficiency.
• Diagnose mechanical and electrical issues and guide customers through solution steps.
• Process warranty requests and replacement part orders with accuracy and timeliness.
• Collaborate with internal teams-engineering, production, sales, purchasing, and more-to resolve issues quickly.
• Identify trends and contribute to improvements in product quality, service processes, and resources for customers.

This position requires balancing technical knowledge with a strong customer-first mindset . We don't just want someone who can fix the problem-we want someone who makes customers feel valued, heard, and confident in choosing Glastender.

What We're Looking For

• Education : High school diploma or equivalent (required). College degree or technical certification (preferred).
• Experience : 3–7 years in technical customer service, ideally with installation, service and operation of commercial food equipment, including refrigeration. Customer-facing service experience strongly preferred.
• Skills & Abilities :
  • Proven ability to deliver exceptional customer service.
  • Strong communication skills across phone, email, text, and chat.
  • Active listening and problem-solving skills with a customer-centered approach.
  • Ability to read technical documents and diagnose mechanical/electrical issues.
  • Proficiency with standard office software.
  • Independent, organized, and accountable in managing tasks.

Why Join Glastender?

• Be part of a family-owned company with a long-standing reputation for excellence.
• Work in a collaborative environment where customer relationships come first.
• Enjoy competitive pay and benefits

Apply today and become part of a team that delivers more than service-we deliver memorable customer experiences.