Front Desk

Job Description

Job Description

About the Role:

The Smile Center of Columbus  NJ is looking for a friendly and organized Front Desk team member to be the welcoming face of our dental practice! This is a fantastic opportunity to join a patient-focused team where your communication skills and attention to detail will make a real difference every day.

Responsibilities:

• Greet and check in patients with a warm, professional demeanor
• Answer incoming phone calls, respond to inquiries, and manage appointment scheduling
• Verify dental insurance benefits and process patient billing and co-pays
• Maintain and update accurate patient records in the practice management system
• Coordinate patient flow and communicate with clinical staff to ensure smooth daily operations
• Handle patient correspondence, appointment reminders, and follow-up communications
• Manage front office administrative tasks including filing, data entry, and office supply inventory

Requirements:

• Prior dental or medical front office experience preferred
• Familiarity with dental practice management software (Dentrix, Eaglesoft, or similar) a plus
• Knowledge of dental insurance verification and billing processes
• Strong interpersonal and customer service skills with a patient-first attitude
• Excellent organizational skills and ability to multitask in a fast-paced environment
• Proficient in basic computer applications and office technology
• Reliable, punctual, and a collaborative team player

About Us:

James E Rockwell DMD PA has been a trusted name in dental care in the Mount Holly, NJ community, providing patients with high-quality, compassionate dental services. Our patients keep coming back because of the personalized care and comfortable experience we deliver at every visit. We take pride in fostering a supportive, team-oriented work environment where every staff member is valued and appreciated.