Client Success Manager

Job Description

WHO ARE WE?
Our vision is to transform human behaviour into actionable intelligence.


SQREEM is a leading Cognitive AI company specializing in delivering Behavioral Intelligence, a transformative approach to understanding, mapping, and predicting human behavior.Using our proprietary Cognitive AI model, we process over 4 billion unrelated and unstructured data signals daily from the Open Web across 70+ countries. By decoding patterns, uncovering intent, and analyzing behaviors, we transform vast, complex datasets into actionable intelligence that businesses rely on to make smarter, more precise decisions.


Our innovative technology powers ONE, our proprietary end-to-end platform, which enables organizations to turn complex behaviors into clear, data-driven insights. From understanding audience intent to curating highly refined segments, ONE bridges the gap between data and decision-making, empowering businesses to unlock meaningful engagement at scale.The result is the world’s largest library of privacy-first, non-PII, GDPR-compliant intent and demographic signals, including ID-free cohorts that meet the highest global privacy and security standards, such as HIPAA, COPPA, GDPR, and ISO-27001.


To reach an under 18 audience, our platform, TotallyAwesome, is a contextual-first marketing solution that enhances ad effectiveness without using personal data and guarantees 100% brand safety. By combining human moderation, AI and psychological expertise, we deliver the right content to the right audience at the right time. Our multi-channel solutions reach over 600 million monthly users in APAC across apps, sites, YouTube, gaming, and influencers.


WHAT WILL YOU BE DOING?
The Client Success Manager (CSM) is responsible for ensuring customers achieve measurable business outcomes using the SQREEM platform.This role goes beyond traditional account management. The CSM acts as a strategic operator, helping customers translate audience intelligence into live campaigns, optimize performance, and scale investment over time.You are the bridge between platform capability and real-world results.


How will YOU contribute to the Team?


This role combines deep programmatic expertise, strategic client partnership, and commercial ownership. You will help customers turn SQREEM’s behavioral intelligence into real media outcomes while identifying opportunities to deepen adoption, retain business, and expand revenue.


1. Drive Customer Adoption & Outcomes
Own the customer journey from initial onboarding through activation, optimization, and scale.
You will:
Help customers translate audience intelligence into live media strategies and campaigns
Accelerate adoption across teams, brands, channels, and use cases
Train and enable customers to confidently use the SQREEM platform
Identify barriers to adoption as product feedback
Ensure customers are seeing clear, measurable value from the platform


2. Bring Deep Programmatic Expertise
You should be comfortable navigating conversations between:
DSPs, SSPs, PMPs, deal IDs, and programmatic activation workflows
Audience strategy, targeting, and identity
Display, video, CTV, and cross-channel media
Campaign setup, pacing, delivery, optimization, and troubleshooting
Performance reporting and translating data into actionable recommendations


3. Own Account Retention & Growth
Take commercial ownership of your accounts by protecting existing revenue and identifying opportunities to grow it.
You will:
Consult customers on strategy
Monitor account health, campaign activity, spend trends, and engagement
Expand investment through additional campaigns, brands, teams, channels, and use cases
Build relationships with both day-to-day users and senior decision-makers
Turn successful campaigns into larger and longer-term partnerships
Success means customers continue investing in SQREEM and increase that investment over time.


4. Value Realization & Customer Advocacy
Serve as the bridge between customer needs, platform capabilities, and business growth.
You will:
Bring a clear point of view to customer strategy rather than reacting to requests
Package results into compelling stories that demonstrate SQREEM's business value.
Identify optimization opportunities and coordinate with internal teams to improve outcomes.
Surface customer feedback, product gaps, and recurring friction to influence product development and feature prioritization.
Help build repeatable processes and playbooks as SQREEM continues to scale
You have experience in programmatic advertising, adtech, data, DSPs, agencies, or another technology platform where you were responsible for both customer outcomes and commercial growth.
You understand how programmatic campaigns are executed, and you're comfortable moving between a campaign troubleshooting conversation and a strategic conversation about where a client should invest next.


Most importantly, you're someone who sees an account and thinks: How do I make this customer successful, and bigger six months from now?

WHO ARE WE LOOKING FOR?
3–7 years in Customer Success, Account Management, or Programmatic Media
Strong understanding of DSPs, PMPs, and media activation workflows
Ability to translate data into actionable insights
Experience managing agency or brand relationships
Highly proactive, structured, and commercially minded


WHY THIS ROLE MATTERS
SQREEM doesn’t just provide data—it enables action. The Client Success Manager ensurescustomers unlock that value, turning platform usage into measurable business outcomes andlong-term growth.


OUR ETIQUETTE
We work together to give everyone the power to share their story, explore what they love, andconnect with one another in the process. In our culture, we live by the following values:


Innovation & Agility
Teamwork & Collaboration
Data Integrity & Ethics
Results driven performance
Human by design


Our people are at the heart of what we do and the driving force behind our growth and success.We value our culture as the lifeblood of our business and work hard every day to maintain this aswe continue to grow and scale our team. We believe in offering opportunities to learn and growevery day, and we have a strong track record in developing great people.
We are proud to be an equal opportunity workplace. We review job applications without regard totheir race, color, religion, gender identity, national origin, citizenship, age, and marital status.


PERSONAL ATTRIBUTES
You are self-starter, independent, and problem-solving.
You consider yourself a high-performance personality
Understand what it means to deliver excellence.
Good sense of humor and ability to stay calm under pressure.
Well-organised with excellent communication and time management skills.


WHAT CAN WE OFFER YOU
Social work environment
Flexible working arrangements
Mentorship programs
Remote working support across multiple markets
We are a team of passionate experts.
We are not just leading this industry; we are defining it.


Please send us your resume in English to View email address on click.appcast.io