Guest Services Agent

ConciergeAs a Concierge, you will be at the heart of the guest experience—serving as a trusted resource and local expert. You will anticipate guest needs, provide thoughtful recommendations, and curate personalized experiences that reflect the unique spirit of Hawai'i Island. This role operates in a dynamic, guest-facing environment where attention to detail, local knowledge, and genuine connection define the experience. From arranging bespoke itineraries to fulfilling special requests, you will create seamless, meaningful moments for every guest.What You'll DoProvide exceptional, personalized service and handle all guest interactions with professionalism and careRespond to guest inquiries regarding resort services, activities, dining, and local attractionsCurate tailored recommendations and coordinate reservations, tickets, and unique experiencesAnticipate guest needs and proactively deliver thoughtful solutionsAccurately process guest communications, packages, and requestsCollaborate with resort departments to ensure seamless service deliveryResolve guest concerns with discretion, efficiency, and empathyWhat To BringA passion for hospitality and a commitment to creating exceptional guest experiencesPrevious luxury hospitality experience preferredStrong knowledge of local attractions, dining, and activities, or a desire to develop deep local expertiseExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to multitask and thrive in a fast-paced, guest-focused environmentProficiency with computer systems and administrative tasksJoin Our 'Ohana & Enjoy Our Amazing Benefits:Hourly Rate: $29.88An on-site Physical Therapist24-hour access to Indoor and Outdoor GymHoliday, Vacation & Sick payRobust Benefit PlanCompany Match 401K PlanLaundered Employee UniformFree employee meals prepared by the Four Seasons Culinary 'OhanaComplimentary stays at Four Seasons WorldwideTraining and Development OpportunitiesEmployee Recognition Programs