HRO Processing Associate II

Role Overview An associate (HRO Processing Assistant II) is responsible for ensuring timely and accurate information is delivered to all participants. The role involves identifying process improvements by pinpointing issues, process delays, and quality problems and recommending solutions. The associate works with leads to resolve participant issues. Responsibilities Understand and contribute positively to meeting client SLA's and performance metrics. Maintain internal and client-defined quality scores. Prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensure proper documentation, follow‑ups, and adherence to SOPs. Explain complex client plans and provisions in a simplified manner to facilitate informed decision‑making. Identify issues, process delays, and quality problems; recommend and execute solutions. Collaborate with leads to ensure delivery according to standard operating procedures. Take ownership of self‑learning and development. Work effectively in a fast‑paced environment with short deadlines. Apply logical reasoning and critical thinking skills. Requirements Bachelor's degree in B.Com, B.A, BBA (no full‑time MBA/MCA/B Tech/BE/B Ed). 2–4 years of work experience. Excellent verbal and written communication skills. Availability to work evening/night shifts as required. Basic computer knowledge (MS‑Office, Excel). Strong analytical skills and attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life, including a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training, and a number of voluntary benefit options. Background Check By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. EEO Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance qualified minorities, women, disabled persons, disabled veterans, and other covered veterans. Authorization to Work in the Employing Country Applicants for employment in the country in which they are applying must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Assignment of Duties Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #J-18808-Ljbffr