Technical Service Representative

Salary: $74,000 - 95,000 per year Requirements:

• We prefer a Bachelor of Science degree, Associate degree, or a technical/trade certification.
• Coursework in refrigeration, HVAC, or electronics is a plus.
• We require strong verbal communication skills and a pleasant telephone manner.
• We value sound judgment and the ability to make decisions independently.
• We require solid computer skills, including proficiency with MS Office products.
• We need someone who is organized, detail-oriented, and able to follow multi-step procedures.
• We prefer the ability to work independently with minimal supervision.
• Three years of experience in technical service or sales is preferred.
• We require the ability to lift up to 50 lbs and familiarity with machines and tools.

• We respond to customer and sales representative product questions by phone and email.
• We provide technical support for refrigeration equipment during product selection, installation, operation, maintenance, and application.
• We dispatch service calls to independent field service organizations.
• We identify root causes and implement appropriate corrective actions for service issues.
• We document all service events accurately in IssueTrak, keeping records clear and concise.
• We determine required spare parts and coordinate repair part deliveries in the field.
• We support customers and sales representatives across North America through phone, fax, email, and mail.
• We help coordinate and deliver technical training for new team members and outside sales representatives.
• We work with Sales, Marketing, and Executive Management to keep product information current.
• We use computer information systems for data retrieval and order entry.
• We attend workshops, seminars, trade shows, distributor meetings, and other training events as assigned.
• We may take on additional duties as needed.
• We may travel occasionally to support customers with complex issues and to attend training.

• Support
• Marketing
• LESS

More:

We are Standex, a diversified global manufacturing company operating across five segments: Engraving, Engineering Technologies, Electronics, Scientific Solutions, and Specialty Solutions. This role is based in Summerville, South Carolina, outside Charleston, at our Scientific Solutions division, Horizon Scientific. We are a fast-growing manufacturer and distributor of medical and laboratory equipment serving research and clinical life science labs in the pharmaceutical, biotech, hospital, and university markets. Our 100,000 sq. ft. facility includes sheet metal fabrication, an automated powder coat paint booth, environmental temperature testing rooms, and mapping and data logging stations. We offer a competitive salary and benefits package, including healthcare coverage with dental and vision, a 401(k) plan with company match, life insurance, additional insurance options such as HSA, FSA, and AD&D, paid time off, and paid holidays.

last updated 35 week of 2026