Digital Banking Specialist

Compensation

$

Hours Per Week

40

Number Of Positions

0

Job Description

Job Title: Digital Banking Specialist

FLSA Status: Non-Exempt

Department: Digital Banking

Hours of Operation: Monday-Friday 8:00am-5:00pm

General Job Summary:

Set up digital banking accounts for retail and small business customers and ensure the customer has what they need to use digital banking.

Organizational Duties and Responsibilities:

Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Set up digital banking accounts for retail and small business customers; communicate with customers and branch offices as necessary to ensure customers have what they need to use digital banking

Work reports associated with consumer and small business digital banking

Review digital banking set ups as required

Perform maintenance to existing digital banking accounts as required

Assist customer care team with escalated calls concerning digital banking issues

Exercise duties and responsibilities in a manner that demonstrates self-accountability and supports a team environment

Review and manage new digital banking enrollments

Support opening of new accounts through online channel

Assist with training new hires and existing team members as needed

Other Functions: Support other departments as needed

Working Conditions: Office environment, within a cubicle, using various computer applications

Minimum Job Requirements:

Education: High School Diploma or GED Equivalent

Experience:

1-2 years banking experience

1-2 years internet banking experience

Specific Skills:

Technical aptitude with ability to troubleshoot and assist customers in solving technical issues

Ability to recognize and recommend improvements to digital banking process and support

Excellent communication skills, both verbal and written

Professional appearance and demeanor

Good phone voice

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

18480