Senior Strategic Technical Support Engineer

Job Description

Sr. Strategic Technical Support Engineer- Remote/Hybrid (Location Preference- Columbia SC or South East US)

Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.

If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.

About the job

The Global Technical Support Team is looking for a Sr. Strategic Technical Support Engineer-Medicaid to deliver advanced technical analytical and consultative support for SAS enterprise solutions in direct partnership with a State Medicaid agency. This role combines deep SAS expertise with Medicaid domain knowledge to drive customer outcomes by optimizing solution usage guiding strategic expansion and resolving complex production challenges.

As a Sr. Strategic Technical Support Engineer you will:

• Apply subject matter expertise in Medicaid policy programs and data to support analytical use cases including population health management program integrity quality measurement and health equity analysis.
• Establish and maintain trusted advisor relationships with Medicaid stakeholders including program leadership technical teams and end users.
• Provide advanced technical support for SAS analytical reporting and data-driven solutions across multi-tier enterprise environments.
• Deliver consultative guidance on the effective use of SAS tailoring recommendations to complex highly mature customer use cases.
• Develop targeted documentation and learning experiences that improve business and technical stakeholder understanding of data analytics and reporting.
• Partner with SAS Customer Success to design and develop training materials and custom learning sessions for business users and establish communities of practice to promote knowledge sharing and best practices.
• S upport organizational change associated with new analytic capabilities data products and reporting solutions .
• Provide mentorship to technical peers and analytic resources fostering standardized practices and continuous capability development.
• Evaluate current solution usage against evolving business and regulatory requirements; recommend enhancements to maximize value and adoption.
• Collaborate with the Government Technical Support Team to provide Level 2/Level 3 support as necessary.
• Contribute to planning and execution of new initiatives by advising on resource needs sequencing work and time/cost considerations from a production support perspective.
• Lead or support complex troubleshooting efforts including root cause analysis and remediation for production issues system performance challenges and data integrity concerns.
• Coordinate across SAS support R&D cloud/hosting sales and delivery teams to resolve cross-functional technical issues and improve customer outcomes. Identify define and assist with scoping new solution opportunities while ensuring alignment with existing production environments.
• Communicate effectively with stakeholders at all levels translating technical findings into clear business impacts and recommendations.
• Stay current on SAS technologies and Medicaid policy trends and apply new knowledge to customer environments.
• Participate in regular onsite engagement in Columbia SC.
• Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.

Required qualifications

• Bachelors degree in Computer Science Data Science Analytics Health Informatics Public Health or a related field.
• 8 years of experience supporting enterprise analytics platforms or complex data-driven solutions.
• 5 years of hands-on experience with SAS software supporting healthcare analytics and reporting.
• Experience working with State Medicaid programs supporting population health program integrity quality measurement or health equity analysis.
• Strong knowledge of SAS technologies including SAS Viya SAS Data and AI Studio Visual Analytics and Visual Investigator.
• Demonstrated ability to diagnose and resolve complex technical issues across applications data and business processes.
• Strong communication and presentation skills across technical and non-technical audiences.
• Ability to manage multiple priorities and high-pressure situations.
• Willingness to travel onsite (24 times per month) to Columbia SC.

Preferred qualifications

• Graduate degree in Public Health Health Policy Analytics or related discipline.
• Experience supporting state government initiatives including cross-agency collaboration governance models and federal funding processes such as APDs.

Additional competencies knowledge and skills

• Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others
• Decision Making : Identifying and understanding problems and opportunities by gathering analyzing and interpreting quantitative and qualitative information.
• Influencing: Using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes
• Ability to think analytically and effectively communicate issues and solutions
• Ability to work independently and within a team
• Ensure quality plans are documented communicated measurable and globally accessible.

World-class benefits

Highlights include...

• Comprehensive medical prescription dental and vision plans.
• Medical plan options include:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) thats free to employees and family members enrolled in the PPO plan. Theres a pharmacy too! Not local to HQ The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Tuition Assistance Program and programs and resources to support your development
• Generous time away including vacation time a variety of paid holidays and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

You are welcome here

At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

To qualify applicants must be legally authorized to work in the United States and should not require now or in the future sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified email addresses and never asks for sensitive personal information or money. If you have any doubts about the authenticity of any type of communication from or on behalf of SAS please contact

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Required Experience:

Senior IC