Senior Process Transformation Lead

Locations Windsor, CT, US | Kansas City, MO, US About the Role As the Senior Process Transformation Lead , you will be at the forefront of redefining how we operate end-to-end. This high-impact, high-visibility leadership role involves architecting and driving large-scale transformation initiatives across Lines of Business, Integrated Platforms, and Global Functions. You will bridge strategy and execution, working with senior stakeholders to design smarter, faster, and more resilient operating models that deliver real, measurable results. Key Responsibilities Lead enterprise-wide transformation initiatives by defining scope, objectives, and roadmaps aligned with strategic business priorities across global and local markets. Design and implement end-to-end operating models that drive efficiency, compliance, and service differentiation while meeting the needs of diverse stakeholders across property & casualty and specialty insurance lines of business. Champion process innovation and digital adoption , including integration of GenAI and emerging technologies, to enhance productivity and deliver measurable business impact. Apply structured project management methodologies to plan, execute, and monitor transformation projects, ensuring delivery on time, within scope, and on budget across complex, cross-functional teams. Collaborate with senior leadership across Lines of Business, Integrated Platforms, and Global Functions to align transformation efforts with organizational goals. Drive operational rigor by establishing governance frameworks, performance metrics, and continuous improvement mechanisms. Build and develop capability within teams by embedding best practices in process design, change management, and operational excellence. Facilitate stakeholder engagement and change management to ensure successful adoption of new operating models and ways of working. Identify and mitigate transformation risks , proactively addressing barriers to change and ensuring delivery within agreed timelines and budgets. Translate complex business challenges into clear, actionable transformation strategies that resonate with both technical and non-technical audiences. Lead and facilitate process transformation workshops, initiatives, and projects , driving alignment and momentum across cross-functional teams and senior stakeholders. Leverage prior experience within property & casualty and specialty insurance environments to help drive delivery of strategic projects across process, systems, and data domains. About the Team The Operational Model Excellence (OMEX) team is a global transformation function dedicated to evolving end-to-end operational models across Lines of Business, Integrated Platforms, and Global Functions. The team balances local market needs with global consistency, champions innovation and digital adoption—including GenAI—to improve productivity and deliver measurable business impact. About You You are a seasoned transformation leader who combines strategic vision with hands‑on execution. You thrive on complexity, navigate ambiguity, and bring diverse teams and stakeholders onto a shared journey of change. You lead with curiosity, empathy, and a relentless focus on outcomes, inspiring others to do the same. Qualifications Proven experience leading large‑scale process transformation or operational excellence programs in a complex, matrixed, global organization. Deep expertise in end-to-end operating model design , including process mapping, governance frameworks, and performance measurement. Strong knowledge of digital transformation and innovation methodologies , including experience with GenAI, automation, or other emerging technologies in a business context. Proven project management experience , capable of leading and managing complex, cross‑functional transformation projects in a global environment, ensuring delivery on time, within scope, and on budget. Demonstrated ability to influence and align senior stakeholders across multiple functions and geographies to drive strategic change. Expertise in change management principles and practices , with a track record of successfully embedding new ways of working across large organizations. Lean Six Sigma Black Belt certification, with demonstrated application of DMAIC and process improvement methodologies in a complex organizational environment. Proven experience leading and facilitating process transformation workshops, initiatives, and projects, with the ability to drive cross‑functional alignment and deliver measurable outcomes. Commercial insurance experience in property & casualty and specialty insurance, with a solid understanding of industry operations, workflows, and business dynamics across these lines of business. Nice-to-Haves Experience in the commercial insurance or broader financial services industry. Familiarity with Agile or other complementary process improvement frameworks. Experience working with integrated platforms or shared service models. Exposure to data-driven decision-making and analytics tools to support transformation initiatives. Advanced degree in Business Administration, Operations Management, or a related field. Experience working across multiple geographies and cultures in a global organization. Strong facilitation and workshop design skills for executive-level audiences. Compensation & Benefits The estimated base salary range for this position is $120,000 to $180,000. Specific compensation will consider location, role scope, qualifications, experience, education, and employer budget. Work Model The position location is flexible to either the Windsor, CT or Kansas City, MO offices. The company has a hybrid work model with an expectation of in‑office presence three days per week. Equal Opportunity Swiss Re is an equal opportunity employer. We recruit, hire, and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientation, marital status, military status, or any other characteristic protected by law. Employment decisions are based solely on your qualifications for this role. Reasonable accommodations for disabilities are available upon request during the recruitment process. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement