Customer Service Coordinator

Customer Service RepresentativeRequired Education • High School Diploma or equivalent.Required Qualifications • Excellent verbal and written communication skills • Strong customer service experience with a customer-focused mindset • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook • Ability to manage multiple priorities and work effectively under pressure • Strong organizational skills and attention to detail • Experience handling high-volume emails, phone calls, and order processingPreferred Qualifications • Previous experience in a manufacturing or distribution environment • Experience with order entry, quoting, and customer account management • Familiarity with inventory, production coordination, and vendor management processesJob Summary The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service through prompt and professional communication. This role is responsible for managing customer inquiries, processing orders, generating quotes, coordinating with internal production teams and external vendors, and ensuring on-time delivery of products. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to building long-term customer relationshipsKey Responsibilities • Manage a high volume of customer emails and incoming calls, providing accurate and timely responses • Respond to customer inquiries regarding products, pricing, availability, and order status • Prepare and provide customer quotations and complete order entry activities • Process customer orders and issue order acknowledgments efficiently • Coordinate with production teams to ensure customer deadlines and delivery commitments are met • Collaborate with third-party vendors to ensure timely order fulfillment and delivery • Initiate and manage returns and exchanges while maintaining customer satisfaction • Build and maintain strong customer relationships through outstanding service and support • Track and resolve customer concerns in a professional and timely manner • Maintain departmental service levels, productivity metrics, and quality standards • Utilize Microsoft Office applications and company systems to manage customer information and order activities**Only those lawfully authorized to work in the designated country associated with the position will be considered.****Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**