Service Supervisor

Overview We are looking for a talented Service Supervisor to join our team in Service in Downey, CA . Responsibilities Drive service execution by effectively scheduling and coordinating technicians to ensure timely, efficient completion of repairs aligned to customer commitments. Improve repair quality and consistency by clearly communicating repair plans and monitoring technician productivity and workmanship against standards. Strengthen team capability by providing ongoing coaching, performance feedback, and development opportunities that build technical and leadership skills. Enable rapid issue resolution by serving as the first line of support for technicians and escalating complex technical challenges to minimize downtime. Optimize operational efficiency by managing service logistics, including labor, materials, and equipment, while maintaining a strong focus on safety and quality. Enhance customer trust by ensuring accurate quotes, proactively communicating repair status, and quickly addressing changes to scope or timelines. Deliver continuous improvement by identifying process gaps, implementing enhancements, and aligning service operations with evolving customer and business expectations. Increase customer satisfaction and business performance by monitoring repair progress, resolving warranty concerns, and building strong, professional relationships with key customers. Qualifications Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required. Additional Skills/Experience: Knowledge of Diesel and/or Nat Gas engines Previous experience working in a shop service environment Previous experience ‘scheduling, dispatching, and managing’ service personnel Previous experience in coaching and developing technicians Knowledge of Cummins Warranty/Policy Ability/experience creating customer estimates/quotes Ability/experience creating warranty claims Computer literate Knowledge of Cummins QSOL/Insite Customer Service experience Job Details Job : Service Organization : Cummins Inc. Role Category : On-site with Flexibility Job Type : Exempt - Experienced Min Salary : $86,680 Max Salary : $130,020 ReqID : 2431032 Relocation Package : Yes 100% On-Site : Yes Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site. Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination. #J-18808-Ljbffr