Renewals Associate

Job Description

TITLE: Renewals Associate

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DEPARTMENT: Finance

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REPORTING TO: Manager - Americas Renewals

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OFFICE LOCATION: New York, NY OR Remote US EST Hours

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ROLE TYPE: Hybrid or Remote, Full-time

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IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

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Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

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Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

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­­­­­­­ Overview of the Team

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The Recurring Revenue Group (RRG) is responsible for protecting and growing IPC’s recurring revenue streams through the effective management of maintenance, subscription, and lifecycle agreements. The Renewals Team partners closely with Sales, Finance, Project Management, Customer Success, Legal, and Operations teams to ensure customers receive seamless contract administration and renewal support.

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Based in New York, this role is part of a global team supporting customers and colleagues across multiple regions and time zones. The team plays a critical role in maintaining customer retention, revenue predictability, and operational excellence. The Renewals function directly supports IPC’s mission of delivering secure, compliant communications and connectivity solutions to global financial markets.

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Role Overview

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The Renewals Associate is responsible for the coordination, administration, and execution of customer maintenance and subscription agreements arising from both new sales and existing customer renewals. This role serves as a key operational partner across multiple functions, ensuring customer agreements are accurately maintained, renewed on time, and aligned with IPC’s commercial and compliance requirements.

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This role will collaborate closely with Sales, Finance, Project Management, Customer Success, and other stakeholders to manage contract lifecycle activities while maintaining a high level of accuracy and customer focus.

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Key Responsibilities

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• Coordinate new customer maintenance and subscription agreements to ensure timely and accurate contract activation.
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• Manage the renewal lifecycle for assigned customer maintenance and subscription agreements, supporting recurring revenue retention.
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• Maintain accurate records within Salesforce, including contract, billing, and customer agreement data.
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• Review and prepare renewal schedules, customer contract documentation, and supporting materials for approval.
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• Partner with Project Managers to validate implementation milestones, customer acceptance documentation, and contract readiness.
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• Analyze customer maintenance schedules and contract entitlements to ensure contractual accuracy.
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• Incorporate moves, adds, and changes (MACs) into customer agreements as part of the renewal process.
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• Prepare subscription consumption reports and renewal documentation for applicable customers.
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• Maintain IPC’s centralized contract management records and ensure key contractual information is readily accessible.
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• Collaborate closely with Finance to support billing accuracy and timely resolution of contract-related queries.
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• Monitor open maintenance agreements and upcoming renewal activity, escalating risks and exceptions as required.
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• Support customers and internal stakeholders by responding to contract-related inquiries in a professional and timely manner.
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• Identify and escalate non-standard commercial requests, discount approvals, and contractual exceptions.
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• Participate in projects and process improvement initiatives that enhance renewal efficiency, customer experience, and revenue retention.
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• Demonstrate strong ownership, accountability, and commitment to continuous professional development.
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How You Will Make an Impact

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• Improve customer retention by ensuring maintenance and subscription agreements are renewed on time and without disruption.
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• Contribute to recurring revenue growth through efficient contract administration and proactive renewal management.
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• Increase operational efficiency through accurate Salesforce contract and billing data management.
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• Reduce renewal risk by identifying and escalating commercial, contractual, or operational issues early.
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• Enhance cross-functional collaboration across Sales, Finance, Project Management, and Customer Success teams.
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• Deliver an exceptional customer experience through timely communication, responsiveness, and attention to detail.
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• Support accurate revenue forecasting and reporting through high-quality contract administration and data integrity.
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Essential Skills and Experience to be Successful in this Role

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• Bachelor's degree or equivalent professional experience.
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• Experience supporting contract administration, renewals, revenue operations, sales operations, customer success operations, or commercial operations.
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• Strong understanding of contract lifecycle management and commercial documentation.
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• Exceptional organizational and time management skills with the ability to manage multiple priorities simultaneously.
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• Strong analytical and problem-solving capabilities.
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• Excellent written and verbal communication skills.
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• High level of attention to detail and accuracy.
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• Experience working with CRM platforms, preferably Salesforce.
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• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
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• Ability to collaborate effectively with cross-functional stakeholders in a fast-paced environment.
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• Strong business judgment and customer-centric mindset.
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• Ability to work independently while contributing positively to a team environment.
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Desired Skills and Experience

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• Legal, paralegal, or contract management training.
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• Experience within software, SaaS, telecommunications, financial technology, or technology services industries.
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• Experience managing maintenance, subscription, or recurring revenue contracts.
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• Familiarity with subscription billing models and consumption-based commercial structures.
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• Knowledge of contract management best practices and commercial compliance requirements.
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• Experience supporting global customers across multiple regions and time zones.
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• Experience with service management or installed-base management platforms.
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What’s in It for You?

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At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

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In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

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• Competitive Base Salaries
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• Medical, Dental and Vision
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• 100% Employer Paid Short/Long Term Disability, AD&D and Life Insurance Coverage
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• Limited & HealthCare Flexible Spending Accounts
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• Dependent Care Flexible Spending Account
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• Health Savings Accounts with Employer Contributions
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• Pet Insurance
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• Legal Insurance
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• Critical Illness, Hospital Indemnity and Accident Coverage
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• Commuter Benefits
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• Medicare Services Education program
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• Financial Wellness Account Fiduciary and Training
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• Identity Theft Insurance
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• 401(k) and Roth plan with matching contributions
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• Flexible PTO, Sick Pay and Public Holidays
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• Additional Time off for Charity Work and Volunteering
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• Tuition Reimbursement
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• Certification Bonus Program
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• Access to “IPC University” our Internal E-Learning Platform
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• Structured Onboarding Training and Peer Mentor Support
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• Parental Leave Policy
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• Free Mental Health Wellness Programs, Tools, Coaching and Free therapy sessions
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• Employee Referral Scheme
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Further information about your benefits will be provided during your onboarding process.

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Additional Information:

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At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.

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Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

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You can explore more about our culture, offerings and commitment on and

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IPC’s Work Culture:

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The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

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Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

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We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.