Utilities Program Manager

Who We Are: MassDevelopment, the state’s development finance agency and land bank, delivers financing solutions, real estate expertise, and other assistance to strengthen and grow the Massachusetts economy. We partner with businesses, nonprofits, developers, banks, and municipalities to help create jobs, build housing, and foster vibrant communities across the state. We value diverse perspectives, encourage innovation, and are committed to building a stronger Massachusetts. We’re seeking an experienced Utilities Program Manager to oversee the critical water and wastewater systems that support the Devens community. As MassDevelopment’s internal subject-matter expert, you will lead contractor oversight, regulatory compliance, infrastructure planning, and utility projects while taking meaningful ownership of these essential operations. What You’ll Do Lead the oversight of the Devens water and wastewater systems by managing operations and maintenance contractors, monitoring performance, and ensuring contract compliance to maintain safe, reliable utility operations. Ensure compliance with MassDEP, EPA, and other regulatory requirements by managing permits, inspections, reporting, and environmental compliance programs while maintaining accurate and timely regulatory submissions. Develop a strong understanding of the Devens utility infrastructure, operating requirements, and regulatory calendar to effectively manage system operations and compliance. Provide owner's oversight for water and wastewater capital improvement projects, including design review, contractor coordination, scheduling, budgeting, and project delivery to support long-term infrastructure reliability. Oversee the Cross Connection Control and Industrial Pretreatment Programs while monitoring system performance, infrastructure conditions, and operational data to identify opportunities for continuous improvement. Review engineering studies, vendor recommendations, construction plans, and system capacity to support informed operational decisions and future infrastructure planning. Prepare and manage procurement documents, including requests for proposals (RFPs), scopes of work, technical specifications, and contractor deliverables. Analyze operational, financial, customer billing, and utility performance data to improve regulatory compliance, operational efficiency, system reliability, cost management, and utility revenue. Establish effective processes to manage permits, inspections, projects, budgets, contractor performance, and regulatory deadlines while ensuring accountability and timely execution. Build strong partnerships with contractors, consulting engineers, regulators, customers, and internal teams, including Engineering, Real Estate, and Finance, to deliver exceptional customer service and advance strategic utility initiatives. Evaluate infrastructure priorities and provide recommendations that strengthen system reliability, support long-term capital planning, and ensure the continued sustainability of the Devens water and wastewater systems. What We’re Looking For 5+ years of directly related experience in water and/or wastewater operations, utility engineering, environmental compliance, infrastructure management, or utility construction, with experience supporting complex water and wastewater systems. Bachelor’s degree in civil engineering, environmental engineering, environmental science, public health, business administration, or a related field preferred; equivalent combinations of education and relevant experience will be considered. Massachusetts water and/or wastewater operator license (Grade 2 or higher preferred), with advanced operator certification valued. Massachusetts Professional Engineer (PE) license or ability to obtain preferred. #J-18808-Ljbffr MassDevelopment