Billing Supervisor

American Shipping Company, a division of The American Companies, has provided high-quality and cost-effective logistics services for over 125 years since its founding in 1899. As a Nationally Permitted U.S. Customs Broker and Export Freight Forwarder, the company specializes in efficient customs clearance and cargo export through advanced systems and compliance programs. With expertise in areas such as Customs Brokerage, Freight Forwarding, Logistics, Trucking, and Warehousing, the company offers comprehensive solutions to streamline product and information flow. Known for its focus on compliance and service excellence, American Shipping Company is dedicated to creating innovative and customized logistics solutions that meet and exceed customer expectations. Billing Supervisor – Operations Position Overview The Billing Supervisor is responsible for overseeing and coordinating all billing functions within the Operations group in all of our offices. This role provides day-to-day leadership to the billing team, ensures accuracy, consistency, and timeliness of invoicing across all locations, and serves as a key liaison between Operations, Accounting, Sales, Collections, and IT. The position requires strong operational oversight, accountability, and a clear understanding of how billing activities impact financial reporting. Reporting Structure Works closely with: Senior Controller, Accounting, Sales, Collections, and IT Key Responsibilities Billing Operations & Team Oversight Supervise and support the billing team, including managing PTO scheduling and coverage. Provide guidance to billers on complex or non-standard billing scenarios. Assign and oversee special projects related to billing accuracy, process improvement, and customer accommodations. Run, review, analyze, and manage weekly ENB billing reports across all locations. Ensure timely and accurate posting of all AR invoices. Prepare credit notes and billing adjustments as first-line support for the billing team, in close coordination with Accounting. Maintain customer billing matrices, including broad-based updates such as processing fee increases, tariff mitigation, and management fees. Cross-Functional Coordination Serve as the primary billing liaison with Accounting, Collections, Sales, and Operations to resolve customer inquiries and discrepancies. Partner with the VP/Director of Operations and Sales to create, update, and maintain billing-related Standard Operating Procedures (SOPs). Collaborate with Accounting and Operations to develop and implement procedures that improve billing efficiency, data sharing, and customer experience. Systems & EDI Oversight Oversee Sharp-related billing processes, including: Accountability for Sharp 810 EDI error reporting and correction. Managing files missing required documentation and coordinating temporary documentation when necessary. Reviewing EDI invoice activity to ensure accurate data transmission and partnering with IT to resolve discrepancies. Work closely with the Senior Controller to gain a comprehensive understanding of how billing and expense activity within Operations feeds into Accounting and the month-end close. Ensure billing controls are followed and maintained in accordance with established accounting practices. Customer Communication Manage mass customer communications related to billing policies and global changes, including: Interest charges and payment timing. New or revised file processing fees. Other billing-related updates. Additional / Future Responsibilities Assume ownership of DUTY ACH processing, as appropriate, or serve as backup for the NJ Supervisor. Over time, learn to review, analyze, and manage DUTY billing adjustments. Qualifications & Skills Proven experience in billing, invoicing, or operations-based financial processes. Prior supervisory or lead experience preferred. Strong understanding of AR processes and billing controls. Excellent organizational, analytical, and problem-solving skills. Ability to work cross-functionally and communicate effectively with internal teams and customers. Experience with EDI billing systems and operational platforms preferred. Seniority level Mid-Senior level Employment type Full-time Job function Accounting/Auditing and Finance Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr