Student Account Representative

The staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high quality of life. NCC is strongly committed to increasing the diversity of the college community and the curriculum. Candidates who can contribute to that goal are encouraged to identify their strengths or experiences in this area. Student Account Representative Please note that this position will remain open until filled. Summary: Northampton Community College is seeking a part-time Student Account Representative to work in the Bursar Office. This is a customer service position that will deal primarily with handling student accounts which includes: reviewing account balances to answer student questions, answering questions related to payment plans and refunds, applying payments to tuition charges, and balancing the cash drawer at the end of the day. In addition to processing student payments, this position will post other types of payments such as parking tickets, club deposits, and other miscellaneous deposits. Other duties include processing mail, answering phones, filing, and replying to emails with student, staff, faculty, and outside organizations. Requirements: This is a customer-facing position, requiring experience in customer service, and the following skills: computer proficiency, being detail-oriented, and having the ability to multitask. Schedule: Approximately 25 hours per week/4 days per week #J-18808-Ljbffr