Customer Service Coordinator - Distribution Operations

Distribution Operations Coordinator (B3)

Schedule: Monday – Friday | 9:30 AM – 6:00 PM Work Type: Full-time | On-site

About the Role

The Distribution Operations Coordinator supports distribution center activities related to clinical trial operations. This role is responsible for coordinating inventory movements, executing shipments, and resolving customer issues to ensure the accurate and timely delivery of critical healthcare products.

You will work closely with warehouse teams, transportation partners, and internal stakeholders to maintain operational efficiency, accuracy, and compliance.

Key Responsibilities

• Coordinate clinical trial requests, including lot/expiration verification and product quarantine activities using Salesforce
• Monitor inbound inventory and manage outbound shipment execution, including carrier coordination
• Process and release orders to ensure timely and compliant fulfillment
• Research and resolve customer inquiries, including shortages, returns, and credit requests
• Partner with transportation and customer service teams to address shipment issues
• Maintain accurate documentation to support reporting, compliance, and audit requirements

Qualifications

Minimum:

• High school diploma or equivalent
• Strong organizational, problem-solving, and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred:

• Experience in supply chain, distribution, or warehouse operations
• Familiarity with Salesforce, SAP, and Microsoft Office

What Success Looks Like

• Timely and accurate order processing and shipment execution
• Effective resolution of customer and shipment issues
• Strong collaboration across warehouse, transportation, and support teams
• Accurate documentation supporting compliance and audits

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$20.78 - $34.63

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) View email address on click.appcast.io or (Canada) View email address on click.appcast.io. Resumes or CVs submitted to this email box will not be accepted.

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