Application Support Specialist

Application Support Specialist (Entry-Level, SaaS) Tobi Cloud is a fast-growing software company that helps transportation fleets run smoothly. Our easy-to-use tools help fleet owners schedule rides, manage dispatch, handle billing, and more. Our customers rely on us every day. As a result, our support team plays a big role in keeping things running well. We’re looking for an entry-level Application Support Specialist who is curious, helpful, and ready to learn. You don’t need a long list of qualifications. Instead, if you like solving problems and helping people, you may be a great fit. What You’ll Do Be the friendly first line of support for our customers Help answer questions and guide users to simple solutions Try to repeat issues so you can help document them Work closely with our product and engineering teams Keep support tickets organized and moving forward Learn how our software works over time Share feedback so we can make the product better WhatWe’reLooking For 0–2 years of experience in customer support, tech support, IT, or a related role This role is great for recent grads or anyone changing careers Strong written and spoken communication skills A curious mindset — you like to understand how things work Comfort learning new tools and systems Someone organized and dependable Empathy for users — especially when they are stressed Bonus Points (Not Required) Experience with SaaS tools or ticketing systems Basic knowledge of SQL, APIs, or cloud tools Experience supporting non-technical users Coursework, internships, or training in IT or computer science WhyYou’llLike Working Here You’ll get real hands-on learning from your first day. In addition, you’ll work on a small, friendly team where your ideas matter. Because we value flexibility, you can work remotely in a supportive and low-ego environment. #J-18808-Ljbffr