ESales Agent - Mountain States Toyota

ESales Agent - Mountain States Toyota in Denver, CO at Sonic Automotive Job Type: Customer Service Experience: Mid-Senior Level About Mountain States Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities! Hourly Rate:$15.25 Salary: Averages $50000 - $72000 / year (based on performance) Our associates are happy to work here because: We boast the lowest turnover in the industry. We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards). We are committed to developing and promoting within the company. Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO. We encourage peer to peer teamwork and recognition. Special benefits to purchasing and leasing a car. Personal Automotive Concierge Service. Job Description Job Title: eSales Agent Department: Operations The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships. The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance. Duties and Responsibilities: Answer inbound phone calls, internet inquiries, and chats. Provide guests with timely, relevant responses to address customer questions and needs. Facilitate providing guests price and purchasing information. Provide payment options and quotes. Generate sales and acquisition appointments. Manage organizers to stay up to date with follow up of all active guests. Adhere to specific outreach cadence required for new inquiries. Maintain a thorough understanding of KPIs. Minimum 1 year call center or sales focused experience. Ability to set priorities, multi-task, and achieve goals. Ability to perform in a fast-paced environment. Ability to work on a team. Exceptional communication skills, both written and verbal. Highly proficient in verbal phone skills. Ability to establish and maintain strong internal and external relationships. Strong organizational and time management skills. Must be adaptable to change. Proficient in using a computer. Evening and weekend schedule availability required. Schedule: Full Time Weekend availability required All your information will be kept confidential according to EEOC guidelines. #J-18808-Ljbffr Sonic Automotive