Member Services Representative, AACU Branch Operations

Member Services Representative, AACU Branch OperationsAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobThis job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs. The schedule for this position: Tuesday-Saturday, 8:15am-5:15pm.What you'll doOpen new accounts, sell and process Credit Union services for new and existing membersPost deposits and process loan paymentsProcess various monetary transactions and maintain account informationPerform Notary Services as requiredCreate and promote positive name recognition for the Credit UnionWork with branch/department managers and leverage cross-selling opportunitiesResearch member inquiries and provide solutions as required in a timely mannerMaintain awareness of all branch functions and duties to provide proper support and coverage at all timesImplement and enforce internal control and security measures in accordance with Credit Union policies and government regulationsFoster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organizationPerform loan interviews, processing and disbursement activities, as assigned by managerMay work a rotating Saturday schedule depending on job locationPerform other duties as assignedThe selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.All you'll need for successMinimum Qualifications- Education & Prior Job ExperienceHigh school diploma or GEDMust be able to work in-person at assigned branch locationMust have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve monthsPreferred Qualifications- Education & Prior Job ExperienceCollege degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functionsPrevious banking or Credit Union experiencePrevious experience in a service-culture environmentSkills, Licenses & CertificationsSkilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the softwareMust fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicableAbility to exercise excellent member service skillsAbility to perform in a service-culture environment with a desire to cross sell Credit Union products and servicesAbility to perform in a fast paced environment, handle multiple tasks and function as an integral part of a teamAbility to interact professionally with all employees and membersAbility to speak, read, and write in English is required; Spanish is a plusAbility to work independently and with minimal supervisionAbility to perform basic math calculations and analyze dataAbility to self-motivate with strong organization skills and capacity for attention to detailAbility to effectively prioritize work and meet deadlinesAbility to sit and/or stand for extended periods of timeAbility to work varying schedules, including evenings and weekendsAbility to maintain satisfactory performance and attendanceAbility to pass applicable American Airlines and Credit Union pre-hire compliance checksWhat you'll getFeel free to take advantage of all that American Airlines has to offer:Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: Access to health, dental, prescription and vision benefits on day one.Wellness Programs: Tools, resources and support to be the best version of yourself.401(k) Program: Available upon hire with employer contributions after one year.Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more.Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.Cities: Fort Worth - TX Requisition ID: 86916