Automotive Service Advisor | $6,250-$9,167 Monthly | Power Ford

Job Description

Job Description

Automotive Main Line Service Advisor | $75,000–$110,000 Annually

Power Ford | Albuquerque, NM

Location: 1101 Montaño Rd NE, Albuquerque, NM 87107
Department: Service
Employment Type: Full-Time

Join Power Ford’s Award-Winning Service Team

Power Ford is seeking a professional, customer-focused Main Line Service Advisor to help deliver an exceptional service experience. You’ll be the primary connection between customers and technicians, keeping customers informed and ensuring repairs move smoothly from check-in to vehicle delivery.

If you’re organized, communicate clearly, and enjoy helping people in a fast-paced automotive environment, we want to hear from you.

What You’ll Do

• Greet customers and accurately identify their service needs.
• Prepare detailed repair orders, verify warranty and recall information, and provide accurate estimates.
• Explain recommended maintenance and repairs and obtain customer approval.
• Keep customers updated on repair progress and completion times.
• Coordinate with technicians and the parts department to keep work moving efficiently.
• Review completed repairs and charges with customers before vehicle delivery.
• Recommend appropriate services based on inspection results and manufacturer maintenance schedules.
• Resolve customer concerns professionally and maintain strong customer satisfaction scores.
• Follow dealership policies, manufacturer guidelines, and safety procedures.

What We’re Looking For

• At least 1–2 years of experience as a Service Advisor or in a customer service or automotive-related role.
• Strong automotive knowledge and the ability to explain technical information clearly.
• Excellent communication, organization, and problem-solving skills.
• Ability to work effectively in a busy, team-oriented environment.
• Proficiency with dealership management systems and Microsoft Office.
• A professional, customer-first approach.
• High school diploma or equivalent; additional automotive or business coursework preferred.
• Valid driver’s license and a clean driving record.

Pay and Benefits

• $75,000–$110,000 annual earning range , with an hourly pay plan plus commission/bonus opportunities.
• Health, dental, and vision insurance.
• 401(k) plan.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and services.
• Ongoing training and career advancement opportunities.

Work Environment

This position involves frequent standing, walking, and moving vehicles throughout the service drive. Occasional evening or weekend shifts may be required.

Get Started With a 10-Minute Video Interview

Complete your video interview at your convenience—no appointment needed and no scheduling conflicts. The interview takes approximately 10 minutes and is reviewed by the hiring decision-makers, not AI.

Take the next step toward your career with Power Ford!

Work Location: In person