Operations Manager

About The Role The role is the operational backbone of a fast-moving technology organization: building the systems, processes, and coordination rhythms that keep engineering, product, and go-to-market teams executing in sync. This is a hands-on role for someone who thrives on turning ambiguity into structure — designing workflows, driving cross-functional initiatives, and measuring whether the operational machinery actually works. The team operates remotely from Washington, DC and supports a scaling company with real infrastructure and real deadlines. Key Responsibilities Own and continuously improve core operational processes across onboarding, procurement, vendor management, and internal tooling Drive cross-functional projects end-to-end — from scoping and planning through execution, retro, and documented outcomes Build and maintain operational dashboards (Looker, Tableau, or similar) tracking KPIs like cycle time, headcount ramp, and tool spend Manage the operations tech stack (Okta, Expensify, Notion, Slack workflows) and evaluate new tools as the company scales Run weekly business reviews and operating cadences, surfacing blockers and risks to leadership with clear owners and timelines Partner with finance on budget tracking and forecasting for operational spend Write and maintain SOPs and internal documentation that reduce tribal knowledge and onboarding time What We Are Looking For 4-7 years of operations, program management, or business operations experience, ideally at a high-growth technology company Proven ability to run multiple concurrent projects with clear deliverables, timelines, and measurable outcomes Strong analytical toolkit: advanced spreadsheets, SQL a plus, and hands-on experience with BI tools Experience administering or deeply using operations tooling (Atlassian suite, Notion, HRIS platforms) Excellent written communication — comfortable writing decision memos, project plans, and executive summaries Bachelor's degree in business, engineering, or a related field, or equivalent practical experience Bonus: PMP or equivalent certification, experience supporting remote-first teams, or exposure to corporate security/compliance programs (SOC 2, ISO 27001) #J-18808-Ljbffr Evlo AI