Legal Operations Manager, Commercial

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an

AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here,

impact in your role matters more than title

and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value

constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on

customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a

Legal Operations Manager, Commercial

to join our Legal Operations team. This is a US based, remote role, reporting to the Director of Legal Operations.

As the Legal Operations Manager, Commercial, you will be responsible for the systems, processes, and workflows that drive our commercial legal function. You will partner with the Director of Legal Operations on commercial operations strategy while working day-to-day with the Legal, IT, and GTM teams to make cross-functional workflows faster, more consistent, and easier to work with.

What you’ll do (Role Expectations)

Own Zscaler’s CLM tools, including workflow design, template management, repository hygiene, reporting, integrations, and ongoing optimization

Build, test, and improve workflows that support the full contract lifecycle from intake through execution, repository management, and renewal

Design scalable self‑service processes and maintain contracting infrastructure such as playbooks, templates, clause libraries, and approval flows

Implement and iterate on AI‑powered solutions for contract review, clause extraction, risk flagging, and knowledge management

Who you are (Success Profile)

You thrive in ambiguity. Youre comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high‑level strategy and hands‑on execution.

You are a problem‑solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.

You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What we’re looking for (Minimum Qualifications)

5+ years in legal operations, contract management, commercial operations, or a related role at a technology company

Hands‑on CLM experience, including system administration, workflow design, template management, and reporting

Proven experience building and improving legal or compliance processes such as intake, approvals, playbooks, and templates

Experience with AI tools in contracting or business workflows, or a demonstrated readiness to lead AI‑enabled process improvements

Strong cross‑functional communication skills with the ability to partner effectively with Legal, Sales, and IT teams

What will make you stand out (Preferred Qualifications)

Experience with Ironclad and DocuSign strongly preferred

Experience at a high‑growth SaaS, cloud, or cybersecurity company

Exposure to privacy operations, data mapping, or DSR workflows

Base Pay Range

$115,500 - $165,000 USD

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Time off plans for vacation and sick time

Parental leave options

Retirement options

In‑office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.

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