Baltimore-Field Sales Technician

Field Sales Technician

The Field Sales Technician (part time) position, is a caring, customer service-oriented role with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives.

As a Field Sales Technician for ClearCaptions, you must enjoy working with a variety of people in their homes, mostly senior citizens. This is a part-time position working 20-30 hours per week for those who enjoy and excel when working independently.

This is an in-field position based out of a home office and reports to a Business Development Manager.

What you will do:

• Setup and troubleshoot ClearCaptions' devices at our customers' homes.
• Courteously train customers on how to use ClearCaptions' devices and their features.
• Must provide excellent customer service and adapt to unique needs of individual customers to meet business requirements.
• Assist Business Development Managers with lead generation activities as needed.
• Complete service/repair calls as assigned.
• Accurately maintain customer records in Salesforce.
• Complete required reports and feedback on customer interactions.
• Maintain adequate inventory of equipment and supplies to service customers in a timely manner.
• Other duties as assigned.

Qualifications:

• High school diploma, GED or equivalent.
• Current valid driver's license, clean driving record and a personal insured vehicle.
• Ability to travel up to 95% by automobile in the assigned region, up to a 50-mile radius.
• Willing and available to work flexible hours, weekdays typically between 9am-6pm, optional weekends depending on scheduling availability.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and people with health conditions or impairments.
• Must be reliable, punctual and be flexible in constantly changing environments.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands:

Primary functions require the ability to communicate over the phone and in person effectively and clearly with individuals suffering from hearing loss. Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Stoop, bend, crouch, reach, twist, and grasp (95-100 %)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)
• Ability to lift or move up to 25 pounds.

Work Environment:

Work environment is primarily indoors in customer's home, exposure to all types of weather and temperature conditions during work, and exposure to hazardous driving and traffic conditions.

Travel is approximately 95% up to a 50-mile radius.