Branch Manager

As a Branch Manager at Crescent Electric, you will be responsible for the day-to-day leadership and operational performance of the branch, ensuring efficient operations, strong customer service, and effective execution of the inside sales function. In this role, you will oversee warehouse operations, delivery logistics, and inside sales teams while partnering closely with the regional sales organization to support customer growth and account development. Responsibilities Partner with Sales leadership to align on sales targets for Inside Sales execution, drive profitable sales growth through strategic planning and execution. Oversee the execution of the inside sales strategy, pricing, and customer support. Build and maintain strong relationships with electrical contractors, industrial customers, OEMs, and other stakeholders. Partner with outside sales teams to develop new business and expand existing accounts. Assist with account development and make support calls on customers as necessary. Resolve customer issues and ensure exceptional service. Provide market and customer insight to the AVP for the annual business plan. Stay abreast of current markets served, industry trends, new products, market prices, customers, vendors and competitors. Establish and maintain a regular business review cadence with key supplier partners to evaluate performance, assess market trends, and align on new product launches and promotional strategies. Provide superior customer service and support company goals using the Company’s Value Added Services. Effectively partner with the Pricing Team to be competitive while attaining necessary margin and profit goals. Lead, mentor, and develop branch staff, including inside sales, counter sales, warehouse, and delivery teams. Create a culture focused on safety, accountability, collaboration, and customer service. Conduct coaching, performance evaluations and pay recommendations. Ensure all positions are staffed by qualified and trained personnel. Carry out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws. Provide management and guidance for all work performed in the branch including branch purchasing, pricing, quotations, contract review, and warehouse activities. Perform training analysis by function and implement plans to bridge gaps. Attend branch/company meetings and events as required. Overnight travel may be necessary. Collaborate on product promotions, training, and inventory strategy. Ensure proper stock levels of core electrical distribution products. Perform other duties as assigned or requested. Ensure compliance with company policies and safety standards. Assist with corporate audits as necessary. Retain and safeguard all company assets and records. Ensure Crescent’s Business System standard processes are installed and executed at branch. Provide backup support for branch drivers to ensure timely customer deliveries. Deliver counter service support to assist customers during peak or staffing gaps. Partner with Real Estate to identify and resolve facility-related issues. Collaborate with Supply Chain and Purchasing to maintain inventory levels. Work closely with Accounting and Finance to facilitate customer credit approvals. Serve as a key liaison across functions to communicate branch-level needs. Build and maintain effective working relationships with internal support teams. Manage the branch budget, revenue targets, margins, operating expenses, and profitability. Develop annual business plans, budgets, and sales forecasts. Analyze performance metrics and implement corrective actions. Ensure adherence to pricing strategy, credit policies, and cash management procedures. Qualifications Bachelor’s degree in business, operations, supply chain, or related field preferred—equivalent industry experience valued. 5+ years of experience in electrical wholesale distribution or related industry. Prior leadership or branch management experience strongly preferred. Experience working within ISO‑compliant environments, including audit readiness and continuous improvement processes. Valid driver’s license, forklift certification, and DOT Medical Certificate may be required. Physical Demands Occasional standing, walking, and sitting with use of hands/fingers. Reaches, stoops, kneels, crouches or crawls. Lifts up to 50 lbs. May require overnight travel. Compensation Base pay $90,000 - $130,000 annually. Eligible for an annual bonus incentive. Benefits Health, dental, and vision coverage. 401(k) plan. Flexible spending accounts. Life insurance, short‑term disability, long‑term care, and Employee Assistance Program. Paid Time Off and company‑paid holidays. Supplemental life insurance, hospital indemnity, accident and critical illness benefits. Pre‑Employment Assessment Candidates are subject to pre‑employment assessments, motor vehicle record review, criminal background checks, references check, and a post‑offer drug screen. EEO Statement Crescent Electric Supply Company is proudly an Equal Opportunity Employer. Crescent Electric does not discriminate on the basis of age, color, race, national origin, gender, religion, marital status, disability, veteran, military status, sexual identity or expression, sexual orientation, or any other basis prohibited by local, state, or federal law. Veterans and military spouses are highly encouraged to apply. #J-18808-Ljbffr Crescent Electric Supply Company