RECEPTIONIST

Education LevelHigh School Diploma / GED## Clerk/Receptionist**Job Summary:**Provides a broad range of clerical functions for physicians and patients.**Essential Values-Based, Leadership and Management Competencies:**At Artesia General Hospital, our leadership and management practices are grounded in our core values, captured in the acronym **S.E.R.V.I.C.E.** These values are the foundation of all employee activities and guide us in fulfilling our Mission.* **Servant Leadership** – Leading by serving others with compassion and humility.* **Excellence** – Striving for the highest quality in all we do.* **Respect** – Treating everyone with dignity and kindness.* **Virtuousness** – Acting with honesty, integrity, and accountability.* **Innovation** – Embracing new ideas to improve care and outcomes.* **Community** – Fostering collaboration to meet the needs of those we serve.* **Education** – Promoting learning and professional development.**ESSENTIAL FUNCTIONS:*** + Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner. + Maintain appointment scheduler and follow office—scheduling policy. + Register patients in a complete and accurate manner to conform to all regulatory requirements. + Collect monies at time of service. + Reviews provider medical records to gather information for approvals from the various insurance plans. + Handle pre-certification and referrals. + Handles all prior authorizations on test as well as medications. + Follow up on prior authorizations; ensure that they are completed prior to scheduled date. + Answers the phones + Relays messages to and from the providers to the patients. + Ensures the end of day reconciliation is complete each night before close. + Preform basic clerical duties as required.**ADDITIONAL RESPONSIBILITIES**:* + As assigned.**KNOWLEDGE/SKILL/ABILITIES:*** + Knowledge of office equipment and ability to handle multi-time telephones. + Basic math and computer skills.**AGE-RELATED COMPETENCIES:** Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.**Information Management:** Treats all information and data within the scope of the position with appropriate confidentiality and security.**Risk Management/Quality Management/Safety:** Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.## MINIMUM POSITION QUALIFICATIONS:* **Education –** High school diploma or equivalent.* **Work Experience** – Customer service, computer. Experience in a healthcare setting preferred.* **Training –** none.* **License/Certification –** N/A**ENVIROMENTAL CONDITIONS:** Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids. #J-18808-Ljbffr