Service Advisor

Service Advisor – Santa Monica, CA Subaru of Santa Monica, part of Swickard Auto Group, is looking for an experienced Service Advisor with at least 2 years of experience in a franchised dealership. Subaru brand experience is strongly preferred. This role offers a competitive on‑target earnings (OTE) range of $50,000–$100,000+ annually. What You’ll Do Serve as the primary point of contact for guests throughout the service process – from write‑up to delivery. Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations. Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest. Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule. Identify and present additional service recommendations that protect guest safety and vehicle value. Deliver a consistent, professional pickup and delivery experience that keeps guests coming back. Maintain accurate records in the DMS and uphold all documentation and compliance standards. Represent Subaru of Santa Monica and Swickard’s hospitality standards in every guest interaction. What We’re Looking For 2+ years of service advisor experience in a franchised dealership. Subaru brand experience strongly preferred. Track record of high customer satisfaction and repeat guest relationships. Experience with Reynolds & Reynolds or CDK systems preferred. Clear, composed communicator who builds lasting trust with guests and keeps technicians and managers aligned. Ability to manage high volume accurately without losing attention to detail or the guest experience. Valid driver’s license with a clean driving record. Hospitality mindset – you treat every guest interaction like it matters. What We Offer OTE of $50,000 – $100,000+ annually. Medical, dental, and vision insurance. Life insurance and supplemental coverage options. Paid time off and paid holidays. Paid Subaru manufacturer and product training. Clear career path – strong advisors grow into senior advisor and service management roles. Employee vehicle purchase and service discounts. A team culture built on standards, accountability, and genuine care for one another. Why Subaru of Santa Monica Subaru owners are among the most loyal in the industry. Santa Monica is a dynamic market that aligns naturally with the Subaru brand. Swickard is one of the fastest-growing dealer groups in the country, ranked Top 5 in North America for reputation. We run with process, training, and centralized support – so your day is structured and your earning potential is real. Our HEART values – Honor, Engage, Anticipate, Respond, Thank – shape how we hire, lead, and serve every guest. Leadership that invests in your development and removes roadblocks so you can perform at your best. Subaru of Santa Monica has the brand loyalty, the market, and the culture to give a skilled service advisor a genuinely rewarding place to grow. Subaru guests come in trusting the brand – and they leave loyal to the advisor who delivers on that trust consistently. If you’re an experienced advisor with Subaru knowledge and a genuine care for the guest experience – we’d like to meet you. #J-18808-Ljbffr