Patient Access Representative (Full-Time)

Job Description

Job Description

Patient Access Representative (Full-Time/Benefit Eligible)  

40 hrs/ week
Location: Greater Valley Health Center (multiple sites)  

Are you looking to start a career in healthcare and want to get your foot in the door?  
This is your opportunity! At Greater Valley Health Center, you will join a supportive and dedicated team in an environment that values teamwork, compassion, and excellence in patient care. We offer competitive salaries, excellent benefits, and the chance to grow your career in healthcare. 

Job Purpose  

The Patient Access Representative plays a vital role in ensuring patients have a positive experience at Greater Valley Health Center. This position is responsible for welcoming patients, coordinating appointments, collecting and verifying information, and assisting with billing and insurance requirements. By providing excellent customer service and administrative support, the Patient Access Representative helps ensure smooth patient flow and supports the delivery of high-quality healthcare. 

Qualifications & Experience  

• High school diploma required; Associate degree preferred. 

• One (1) year of relevant experience in healthcare, customer service, or office setting preferred. 

• Experience with electronic health records (EHR) preferred. 

• Knowledge of general office practices and computer operation. 

• Excellent communication, interpersonal, and customer service skills. 

• Strong organizational and multitasking abilities. 

• Ability to work calmly and effectively in a fast-paced environment. 

• Professionalism and discretion when handling confidential patient information. 

• Ability to adapt to the needs of diverse patients and create a welcoming, supportive environment. 

Key Responsibilities  

• Greet patients and visitors with professionalism and warmth, creating a welcoming first impression. 

• Answer and direct phone calls using a multi-line phone system; respond to inquiries in a polite and efficient manner. 

• Check patients in and out of appointments, ensuring demographic, insurance, and financial information is accurate and up to date. 

• Assist patients in determining eligibility for sliding fee discounts; provide referrals for insurance enrollment assistance when needed. 

• Collect co-pays, fees, and payments, process cash, check, or credit transactions. Maintain accurate records and balance daily payments. 

• Schedule appointments efficiently with the appropriate providers while maximizing utilization of available slots. 

• Provide patients with information on clinic policies, procedures, and available resources. 

• Scan and upload necessary documentation into the electronic health record system. 

• Obtain patient authorizations for the release of medical records in compliance with HIPAA and other regulations. 

• Communicate scheduling updates, delays, or patient needs to clinical and leadership staff. 

• Maintain cleanliness and order of the reception and waiting areas. 

• Perform other related administrative duties as assigned to support clinic operations. 

Why Join Greater Valley Health Center?  

Supportive and collaborative work environment 

Competitive pay and excellent benefits 

Opportunity to build a long-term career in healthcare