Customer Contract Manager (Budgeting Exp Required)

Updated: Yesterday Location: Morrisville, NC, United States Job ID: 25105798 Job Summary Owns and manages the contracts process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives identified corporate targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract‑related risks and provides swift resolution to ensure timely execution of contracts and change orders. Job Responsibilities Maintains ownership and manages contract process to ensure timely delivery and execution consistent with standard cycle times, coordinating and finalizing the contractual instrument to align with the defined scope of work. Leads the negotiation and preparation of financial and contractual terms within complex customer agreements, identifying financial risks, assessing budget impacts, and validating all contract changes to ensure alignment with internal standards. Provides clear analysis and recommendations to internal stakeholders and Project Leads, communicates financial and contractual issues, escalates material deviations to leadership, and remains engaged with Customers and internal teams until all terms are fully resolved and agreed upon. Collaborates closely with the Pricing and Proposals teams to finalize budgets and financial models, and presents financial terms to customers with a strong command of internal financial policies. Effectively negotiates with Customers to achieve mutually acceptable financial outcomes and proactively escalates material deviations to leadership, remaining engaged until resolution. Drives quarterly contracting targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self‑initiative to accomplish individual targets that align with quarterly departmental goals. Develops internal stakeholder relationships and works independently with Project Leads, Business Development, and Customer on assigned projects. Attends face‑to‑face meetings or calls with Project Leads and Customers as needed to ensure timely execution of contract. Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Customer Contract Management (CCM) processes throughout the day on a daily basis. Works consistently within the department’s metrics/timelines for completion of documents and related tasks. Follows all CCM review processes and strives to consistently deliver a quality product to both internal stakeholders and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered. Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization. Performs all other duties as assigned. Minimal travel may be required (up to 25%). Qualification Requirements BA/BS degree in a Business Administration, Finance or Legal field with a minimum of 3 to 6 years of experience preferably in contract drafting and/or contracts management within a pharmaceutical research, go‑to‑market, and/or healthcare environment; or an equivalent combination of education, training, and experience. Must be customer‑centric, self‑motivated, and proactive. Flexibility in responding to job demands. Excellent problem‑solving skills and above average attention to detail. Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills. Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager. Demonstrates effective time management skills. Ability to prioritize multiple tasks with management guidance and oversight. Excellent interpersonal, verbal and written communication skills. Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments. Ability to consistently perform and deliver a high‑quality work product. Excellent organizational skills with ability to prioritize multiple tasks. Ability to work well under pressure and adapt to changing priorities. Professional ability to interact with individuals at all levels and different personalities. Good interpersonal skills and ability to work well with others. Benefits The benefits for this position may include a company car or car allowance; health benefits to include medical, dental and vision; company match 401( k); eligibility to participate in Employee Stock Purchase Plan; eligibility to earn commissions/bonus based on company and individual performance; and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements. Salary Range: $79,800.00 - $139,600.00 #J-18808-Ljbffr