Customer Accounts Advisor

Explore This Location Customer Accounts Advisor The salary range for this role is $13.75 to $14.50 per hour/annually*. This position is also eligible for incentive pay based on performance. Aaron’s Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by explaining lease benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with customers over the phone and face‑to‑face to help them move one step closer to ownership. Skills for Success Develop strong emotional connection with people, demonstrate empathy, listen attentively, explain things simply, and navigate difficult conversations. Strong multi‑tasking, organizational, negotiation, and persuasion skills are essential. The Work Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all payment appointments. Direct contact with customers who have not renewed their lease agreements, both in home visits and over the phone. Sell customers on the benefits of timely lease agreement renewal payments. Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals. Assist with merchandise returns and guest deliveries as directed by management. Clean and certify merchandise in the Quality Assurance Center for all items personally returned. Complete and maintain weekly vehicle maintenance sheet and route sheets daily. Load, secure, and protect product in company vehicle. Safely operate company vehicle. Assist the Sales Team as needed. Perform any reasonable duties requested by management. Requirements At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; includes satisfactory MVR. Must meet DOT requirements to obtain certification in required states (United States). Ability to work a schedule of hours varying from 8 am to 9 pm. Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly. Two years of retail/customer service experience preferred. High school diploma or equivalent preferred. Excellent interpersonal and communication skills. High energy with the ability to multitask effectively in all store functions. Proper telephone etiquette. Uphold the Aaron’s Brand and protect company assets. Maintain a professional appearance. Proficient computer skills. Benefits Paid time off, including vacation days, sick days, and holidays. Medical, dental and vision insurance. 401(k) plan with contribution matching. Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Benefits vary based on full‑time and part‑time employment status. C1035 - Charlottesville Charlottesville, VA #J-18808-Ljbffr