Support Staff

SUPPORT STAFF: Food Runner | Busser | Barback
Neos Americana, Conshohocken, PA

Neos Americana is seeking polished, disciplined, hospitality-driven Support Staff to join our team. Rooted in Mediterranean warmth and modern refinement, the restaurant has become a destination in Conshohocken for guests seeking elevated dining delivered with old-world hospitality — service that is attentive without being intrusive, and precise without feeling cold. Quiet excellence is the standard. 

Support Staff are the structure beneath every service. Runners carry the kitchen's work to the table intact and on time. Bussers keep the dining room turning cleanly and quietly. Barbacks keep the bar stocked, organized, and a step ahead of demand. This is a single role that moves between all three depending on the night, and we are looking for people who take real pride in that range, who understand that the guest experience is built as much behind the scenes as in front of them.

Compensation

This role is built to attract and retain serious support professionals, not fill an entry-level shift.

• Hourly base wage set above the Pennsylvania tipped minimum, commensurate with experience
• Support staff tip-out calculated as a designated percentage of the total food and beverage sales of the servers and bartenders you support — based on sales, not on what individual guests choose to leave
• All tips processed through payroll and paid weekly
• Private event shifts offer additional compensation and a separate event tip pool
• Advancement pathways within Neos Americana, including cross-training toward server, bartender, and café roles

What We're Looking For

The ideal candidate moves with urgency and awareness, reads the room before being asked, and understands that a clean and detailed kitchen, server station, and dining room is the standard rather than the exception. You are composed under pressure and comfortable working in close coordination with servers, bartenders, expo, and leadership.

Professional Qualities

• Strong work ethic and high personal standards
• Detail-oriented; values precision, consistency, and order
• Efficient, organized, and able to operate with urgency without sacrificing composure
• Warm, gracious, and naturally hospitality-driven in every guest-facing moment
• Well-groomed, polished, and professional in appearance
• Strong situational awareness — anticipates needs on the floor
• Coachable, open-minded, and eager to learn new systems and rhythms
• Team-focused and proactive; no ego about which task needs doing

Responsibilities

Food Runner

• Deliver dishes from the kitchen to guests with accuracy, urgency, and care
• Uphold plate presentation standards and ensure every dish arrives intact and correctly positioned
• Describe dishes clearly and confidently 
• Communicate with servers and expo on timing, modifications, and allergies
• Maintain organization and cleanliness at the pass and support expo during peak service

Busser

• Clear and reset tables with efficiency, precision, and attention to detail
• Assist with water service and ongoing table maintenance
• Keep the dining room clean, organized, and service-ready throughout the night
• Support servers with pacing, turnover, and guest needs

Barback

• Keep the bar stocked with ice, glassware, garnishes, spirits, beer, and wine before it runs short
• Restock, rotate, and organize back-bar and walk-in inventory
• Maintain bar cleanliness, including glassware, wells, and floors
• Support bartenders by anticipating needs during high-volume service, including offering water service, and soft service
• Assist with bar opening and closing side work

All Positions

• Complete assigned side work and closing duties to standard
• Follow all health, sanitation, and responsible alcohol service protocols
• Wear the assigned uniform 

Required Skills & Experience

• Experience in a high-volume or elevated dining environment a plus
• Ability to communicate clearly with both team and guests
• Excellent organizational skills and the ability to prioritize in motion
• Ability to stand for long periods and lift and carry necessary items, including floor mats, cases of products and kegs
• Punctual, reliable, and committed to schedule integrity
• Positive, resilient attitude
• RAMP certification welcome; must be 18 or older to handle alcohol

Join Us

If you bring professionalism, urgency, and a genuine commitment to excellent service, and want to be part of a team raising the standard for dining in Conshohocken, we would love to meet you.