Custodial Operations Manager

Position Information Position Title: Custodial Operations Manager Work Location: Springfield Campus Department: Custodial Pay Grade: 44 Proposed Salary: $60,000/Annually Appointment Type: Full Time Regular, Exempt General Function The Custodial Operations Manager directs and manages the overall performance of the University’s custodial services program for all academic and administrative buildings through custodial supervisors, leads, and other assigned staff, as well as contracted services such as window washing, routine cleaning, and disaster response cleanup. The position coordinates daily operations across assigned facilities, ensures consistent service levels, quality standards, and efficient use of personnel, equipment, and materials. It develops and implements custodial procedures, staffing plans, and training programs, promotes strong customer service, accountability, and communication with campus partners. The manager assists with the development of the custodial operational budget and monitors compliance, including staffing, equipment replacement, custodial supplies, and contracted services. Additionally, the manager coordinates, and sometimes directly supervises, custodial and cleanup activities in response to emergency incidents besides routine operations. Description of Primary Duties Provides leadership and operational oversight for the University’s custodial services program by directing custodial supervisors, establishing service expectations, and ensuring consistent cleaning standards across assigned facilities. Develops and implements processes to ensure custodial personnel have the equipment, tools, chemicals, and supplies necessary to perform their work effectively and coordinates with other units responsible for procurement, inventory, and contracted services. Ensures compliance with University policies and procedures by guiding supervisors on employee conduct, reviewing disciplinary actions, and recommending corrective measures or personnel actions when necessary. Develops and implements operational plans for custodial services by evaluating staffing levels, equipment needs, training programs, and contracted services to support long-term service delivery. Develops staffing plans, schedules resources for special events and campus activities, and authorizes overtime when necessary to maintain service levels. Monitors the condition and cleanliness of campus facilities by conducting inspections, reviewing the work of supervisors and staff, identifying service gaps, and coordinating corrective actions or maintenance requests as appropriate. Develops and implements an effective custodial workforce by assisting supervisors with recruitment, onboarding, training, performance evaluation, and professional development of custodial personnel. Promotes a safe working environment by ensuring compliance with OSHA, NIOSH, and University safety requirements, coordinating safety training related to custodial equipment and chemicals, and reinforcing safe work practices. Develops custodial service specifications, administers custodial service contracts, and evaluates vendor performance to ensure compliance with service standards. Supports sustainability and environmental initiatives by coordinating recycling and material recovery programs and promoting responsible use of custodial chemicals and supplies. Remains competent and current through self‑directed reading related to custodial services, attending professional development courses, and training as required. Contributes to the overall success of Facilities Management by supporting department initiatives, collaborating with campus partners, and performing other duties as assigned. Minimum Acceptable Qualifications Education: An Associate’s degree in Facilities Management, Business Management, Public Administration, Construction Management, or a related field is required. A Bachelor’s degree is preferred. Professional credentials such as ISSA Cleaning Industry Management Standard (CISM), ISSA Certified Custodial Supervisor (CCS), APPA Certified Educational Facilities Professional (CEFP), or other relevant industry certifications are preferred. Additional experience beyond the minimum requirements may be substituted for education requirements. Experience: At least six (6) years of progressively responsible experience in custodial services is required. At least three years of supervisory experience is required. Two years of managerial experience is preferred. Experience working in a unionized environment with collective bargaining agreements is preferred. Additional education beyond the minimum requirements may be substituted for experience requirements. Skills: Advanced knowledge of modern custodial operations, including cleaning methods, equipment, chemicals, and industry best practices. Ability to establish service standards and train supervisors and staff effectively. Supervisory, management, and administrative skills. Exceptional customer service and interpersonal skills, as well as verbal and written communication skills. Knowledge of applicable safety and regulatory requirements, including OSHA, NIOSH, and other standards related to custodial and environmental services operations. Effort: Ability to move throughout campus facilities, including climbing stairs, to inspect cleanliness. Requires physical activity such as climbing, bending, and reaching. Work is performed indoors and outdoors. The position is essential and may require reporting to work as scheduled during closed hours or severe weather. Other: Scope requires responding to custodial emergencies or other unforeseen situations around the clock. A valid Missouri driver’s license is required. Additional Qualifications See Job Description at Equal Opportunity Statement Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non‑discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin, religion, sex, gender identity, gender expression, age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sexual harassment and sexual violence are strictly prohibited. The University maintains a grievance procedure incorporating due process available to any person who believes they have been discriminated against. Missouri State University is an Equal Opportunity employer. For inquiries concerning the complaint/grievance procedure related to discrimination, please contact the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, View email address on click.appcast.io, View phone number on click.appcast.io. Employment will require a criminal background check at University expense. Required Documents Resume Cover Letter Unofficial Transcripts Optional Documents Other Documents Certificate/License #J-18808-Ljbffr