Clerk-Arbitration
Tech Providers
Position : Clerk-Arbitration
Location: Bordentown, NJ
Duration: 12+ Months contract position with good chances of extension Job Description:
Location: Bordentown, NJ
Duration: 12+ Months contract position with good chances of extension Job Description:
- Review customer complaints and mechanic reports about vehicle condition.
- Advise customers of Auction policy and the complaint and arbitration process.
- Support the resolution of after-sale problems, such as issues with title, mileage, frame damage, etc.
- Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
- Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections.
- Assist with the review of customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
- Interface with all departments involved in the complaint including the fact finding and investigative phases.
- Assist with the screen and input all qualified vehicles for post-sale inspection.
- Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
- Perform basic data entry into the AS 400 computer system.
Vacancy posted 2 days ago
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