Operations Manager

Operations Manager

The Operations Manager is responsible for assisting in the directing and coordinating activities of terminal employees to provide cost effective, timely, quality service to customers. Investigate customer complaints and resolve problems. Interview, select, train, and assign new personnel. Enforce compliance of all company policies and procedures, safety rules and governmental regulations. Review and analyze expenditure, financial and operations reports to determine requirements for increasing profits and improving processes. Ability to work extended hours, including nights and weekends as necessary.

This job includes the following duties and any other as assigned by their Fleet Manager: Provide for the necessary planning, organization, direction, coordination and control in the administration of daily shipping, receiving, maintenance and all other operational activities at their assigned locations(s). Assist in establishing measurable Quality goals for the facility and track their success or failure. Identify operations goals and perform, either directly or indirectly, those activities necessary to achieve stated goals and objectives to support the business and obtain maximum growth and profitability. Ensure the continued growth and success of the business by the aggressive recruitment, training and ongoing management of drivers, tank wash, maintenance, dispatch, clerical and other support personnel. Provide ongoing management support for all assigned personnel, including but not limited to the assistance with daily and weekly scheduling, the evaluation of labor hours worked and the routine monitoring of cost of delivery, storage and all other operational activities. Assist in the development and implementation of training programs for all new operations employees as well as the establishment of ongoing training programs for all current staff. Make provisions and establish schedules for the cross training of essential personnel to ensure that redundancy staffing measures are in place in terms of coverage in the event of absence. Ensure that all customer requirements are met and that work is performed in conformance to the standards set by upper management. Assist in short and long range operational strategy and planning. Maintain all appropriate records and assure their accuracy. Assist in the oversight and direction of all terminal activities and help to determine the scheduling of daily workloads and objectives. Help ensure that equipment usage and maintenance records are maintained and preventative maintenance schedules are in order and acted upon. Awareness of existing and new regulations concerning labor, environmental restrictions and hazards, etc from DOT, OSHA, EEOC and other agencies. Project a professional image through the appearance of all company facilities and equipment and in all customer relationships. Adhere to, promote and encourage compliance with all elements of the company’s Responsible Care performance goals. Strictly adhere to and enforce all company policies. Ensuring that all employees are active and that waste and non productive time is kept to a minimum. Help to ensure that all driver paperwork is submitted in a timely manner. This includes items such as receipts, delivery documentation, logs, trip reports, maintenance reports, etc. Aid in controlling expenses of the terminal within budgeted guidelines in order to enhance company profitability. Serve as the terminal’s liaison with local vendors and coordinate purchasing of materials and supplies as directed and required to carry on the day to day operations of the terminal.

Bachelors degree in Transportation Management or related field or 4+ years equivalent experience in the Transportation/Distribution industry. Working knowledge of truckload transportation operations. Ability to supervise and discipline all personnel with documented record keeping. Superior interpersonal skills. Ability to get along with diverse personalities, interact tactfully and practice flexibility. Excellent verbal and written communication skills. General understanding of mechanical operations and maintenance of revenue equipment. Ability to maintain a high level of confidentiality. Strong problem solving, organizational, time management and analytical skills. Fundamental computer skills in MS Word, Excel, and the ability to learn TMW and other necessary software systems. Proven track record in meeting high expectation of quality standards. Ability to multi-task. Solid understanding of warehouse and transportation terminal work practices. Strong sense of urgency. Knowledge ISO, OSHA, DOT and other safety and regulatory standards.