General Manager

Join to apply for the General Manager role at New York Sports Club .

New York Sports Club and our family of brands is a long‑standing, dynamic fitness club brand with locations in the Northeast. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to “Improve Lives Through Fitness”. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity.

Roles & Responsibilities

The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will receive guidance from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager.

Performance Management

• Hold yourself and your team accountable to high standards of operational excellence.
• Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development to drive profitability.
• Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed.
• Lead the creation of a results‑driven culture by setting clear expectations and goals that focus on key drivers for success.
• Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality.
• Set direct and clear SMART goals for self and team.
• Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes.
• Ensure company quantitative and qualitative metrics, guidelines, and standards are measured, and provide coaching to correct behaviors.

Sales Analysis & Results

• Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives.
• Review and analyze club revenue and sales goals; use data to project sales, determine profitability, and set/adjust targets as needed.
• Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy.
• Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit.

Financial Management & Budgeting

• Evaluate and monitor forecasted budgets to achieve financial objectives.
• Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll.
• Manage payroll budgets and ensure timely and accurate processing, compliance with labor laws.

Employee Recruitment & Development

• Own the recruitment, training, and development of qualified club personnel, utilizing NYSC resources.
• Onboard new employees utilizing proper immersion plans to ensure clear expectations.
• Identify opportunities for improvement through trainings, strategies, and policies.
• Develop an effective succession planning strategy.
• Source, interview, and qualify applicants in a timely manner.

Club Operations

• Organize and supervise the work and schedules of the club team.
• Ensure that all facility and equipment walkthroughs are completed daily and compliant with codes.
• Review and adhere to all NYSC documents including policies and procedures.
• Partner with Regional Leader and the facilities team to resolve incidents.
• Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service.
• Maintain an acute awareness for all loss prevention matters.
• Accountability of team’s business deliverables.
• Collaborate with all departments to achieve interdepartmental synergy.
• Strategically plan daily/weekly/monthly fitness and membership activities to drive revenue, customer retention, and premium experience.
• Foster outreach activities to enhance community involvement.

Customer Service

• Promote, maintain, and protect the customer experience.
• Build meaningful and intentional connections by interacting positively on the floor.
• Be a hands‑on, confident manager who is resourceful, available, approachable, and willing to resolve issues in a timely manner.

Communication

• Maintain open and effective communication with employees, supervisors, and peers.
• Professionally collaborate and communicate all information to club team, corporate personnel, and members via permissible media.
• Foster a culture of open communication, collaboration, and respect among team members, departments, and stakeholders.
• Ensure all communication channels are professional, timely, and effective.
• Actively listen, have meaningful conversations, ensure timely follow‑up, and ask clarifying questions.

Product Knowledge

• Understand and experience diverse products, features, and services offered to educate others.
• Stay abreast of industry trends, competition, and best practices.
• Educate club team on brand standards and value propositioning.

Problem Solving

• Work to resolve issues that affect service, efficiency, and productivity.
• Resolve customer complaints with customer‑service focused solutions.
• Partner with management team to identify and remove barriers.
• Effectively manage conflict, appropriately escalating and de‑escalating as necessary.

Position Requirements & Experience

• 3-5 years of management in a fitness, hospitality, or retail environment, including profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development.
• Bachelor’s degree in business, sales, marketing, finance, or related field preferred.
• Child & Adult AED/CPR certified.
• Excellent business acumen, supervisory, leadership, analytical, decision‑making, problem‑solving skills.
• Sense of urgency regarding customer service and sales results, with proven negotiation skills.
• Superior managerial, communication, and interpersonal skills.
• Highly organized with detail orientation and proven follow‑up skills.
• Ability to work independently, prioritize responsibilities and multi‑task with an appropriate level of urgency.
• Demonstrated competence in implementing business strategies, using sound judgment and innovation.
• Excellent math skills for data analysis and profit and loss statements.
• Thorough understanding of the company’s products, services, and competitors.
• Proven track record of managing inventory and purchasing.
• Ability to create a positive team culture with adherence to brand standards.
• Prior experience with CRM, LMS, HRIS, and Microsoft Office a plus.
• Prolonged periods of standing/sitting at a desk and working on a computer.
• Physical demands include lifting up to 20 pounds and walking through all areas of the club; the company reserves the right to change duties as business needs require.

Scheduling Requirements

• Employees are required to work the last day of the month; NYSC does not authorize vacation time in January.
• Ability to work days, nights, holidays, and weekends according to business needs.
• Overnight travel for district meetings may be required occasionally.
• This position has a rotating schedule with opening and closing hours, weekday and weekend shifts, and is subject to change based on business needs.