REMOTE SUPPORT PROGRAM MANAGER

Job Description

Job Description

JOB SUMMARY:The Remote Supports Program Manager, under the guidance of the Program Director, oversees the delivery of remote services and support for individuals in a residential setting. This role ensures program quality, compliance, and the development of Remote Support Professionals (RSPs).RESPONSIBILITIES AND MAJOR DUTIES:Client Services & Program Implementation:Deliver high-quality remote support services (RSS) as assigned.Manage all aspects of service implementation in accordance with Individual Service Plans (ISPs), ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.Creation/ updating individual hardware and software plans.Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.Schedule staffing for open shifts and provide direct coverage when needed.Maintain confidentiality and update sensitive information as required.Staff & Program Management:Provide supervision, support, and training for RSPs.Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.Maintain and update program documentation, including training materialsOversee Quality Assurance (QA), audits, and program reviews while managing reporting and documentation processes.Client Support & Home Management:Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.Administrative & Fiscal Responsibilities:Supervise and document employee performance, ensuring compliance with agency standards.Serve as the primary point of contact for staff or client concerns, escalating issues as needed.Coordinate installation and troubleshooting of remote equipment.Availability & Compliance:Respond to emails and phone calls promptly, including after-hours availability as required.Work approximately 30 RSP third –shift hours per week.Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.Adapt to evolving duties and responsibilities as assigned.POSITION QUALIFICATIONS:Education:High school diploma or GED equivalent required.Background in technology preferred.Strong reading, writing, and oral communication skills.Basic math skills and computer literacy.Experience:Background in social services, healthcare, technology or management preferred.Physical Requirements:Ability to engage in physical activities such as lifting (minimum of 30 lbs.), standing, walking, bending, and reaching.Other Requirements:Valid driver's license with an insured and good driving record (4 points or less).Some travel to satellite offices and residential sites.