Operations and HR Assistant

Job Title: Operations and HR Administrator 

Reports to: Director of Operations 

Department: Operations 

Status: Full-Time, Onsite, Salaried Position $50,000 annually

Schedule: Monday–Friday, 8:30 AM – 5:00 PM 

Location: Nashville, TN 

Benefits: Medical and dental insurance after 30 days; vacation and sick leave as outlined below 

Position Overview 

The Operations Assistant provides vital administrative, organizational, and HR support to the Director of Operations to ensure NAHT's day-to-day operations run efficiently and in alignment with the organization's mission and values. 

This position assists in managing staff scheduling, onboarding, documentation, and internal communication, while helping to coordinate meetings, track organizational systems, and support internal HR and operational processes. 

The ideal candidate is detail-oriented, proactive, and highly organized, with strong communication and multitasking skills. This person thrives in a faith-based, mission-driven environment and values excellence, humility, and teamwork. 

NAHT manages daily activities with a "Problem, Solution, Success" model , ensuring that challenges are met with proactive solutions and measurable results that strengthen the mission. 

This position includes a structured 30-, 60-, and 90-day review process to ensure mutual alignment, professional development, and long-term success for both the employee and the organization. 

Key Responsibilities 

1. Administrative & Operational Support 
2. Provide direct administrative assistance to the Director of Operations, including scheduling, calendar management, and meeting coordination. 
3. Manage and prioritize the Director's daily workflow, ensuring important deadlines and tasks are met. 
4. Draft and organize internal communications, meeting agendas, and follow-up summaries. 
5. Support operations with organized digital and physical files for HR, operations, and departmental records. 
6. Support logistics and preparation for leadership, departmental, and staff meetings (materials, notes, refreshments, setup). 
7. Assist in tracking progress on projects, operational initiatives, and action items across departments. 

1. HR & Personnel Support 
2. Assist with employee onboarding and offboarding processes, ensuring completion of HR documentation, policy acknowledgments, and training schedules. 
3. Support operations with up-to-date personnel files and ensure HR compliance in coordination with the Director of Operations. 
4. Help monitor staff attendance, PTO requests, and scheduling coordination. 
5. Support employee review cycles by preparing evaluation forms, scheduling meetings, and tracking completion. 
6. Assist with job postings, interview scheduling, and candidate communication when hiring new staff. 
7. Coordinate as needed birthday, anniversary, and staff care initiatives in partnership with leadership. 

1. Scheduling & Calendar Coordination 
2. Manage internal calendars for the Director of Operations and shared leadership meetings. 
3. Coordinate room reservations, Zoom/Teams links, and materials for meetings and trainings. 
4. Track organizational events, retreats, holidays, and deadlines to ensure alignment across departments. 
5. Maintain a centralized "master operations calendar" for key events and deliverables. 

1. Meeting & Event Support 
2. Prepare agendas, take detailed notes, and distribute action steps for Operations and Leadership Team meetings. 
3. Assist with setup, materials, and coordination for all-staff meetings, retreats, or special gatherings. 
4. Support planning and logistics for donor, volunteer, or training events as needed. 
5. Maintain meeting documentation and ensure follow-through on assigned items. 

1. Financial & Systems Support 
2. Assist with purchase requisitions, reimbursements, and transaction tracking in partnership with the Director of Operations, Business Operations and HR Manager and accounting team. 
3. Help maintain and organize budget and expense documentation for departments. 
4. Ensure credit card receipts, approvals, and Bill.com entries are completed in a timely manner. 
5. Support system management and updates for tools such as QuickBooks, Bill.com, and internal tracking spreadsheets. 

1. Organizational Coordination 
2. Serve as a central point of contact for interdepartmental communication when the Director of Operations is unavailable. 
3. Support the creation and maintenance of Standard Operating Procedures (SOPs) for recurring operational functions. 
4. Support operations with supply orders, vendor lists, and office organization systems. 
5. Provide administrative support for compliance and documentation requirements (insurance, licenses, etc.). 

Qualifications 

• Strong alignment with NAHT's faith-based mission and values. 
• Proven experience in administrative, HR, or operations support roles (4–5 years preferred). 
• Excellent organizational, written, and verbal communication skills. 
• Proficiency in Google Workspace, Microsoft Office, and collaborative tools (Docs, Sheets, Calendar, etc.). 
• Strong attention to detail, discretion, and professionalism in handling confidential information. 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. 
• Demonstrated reliability, follow-through, and initiative. 

Preferred Skills 

• Familiarity with HR systems and processes. 
• Experience in nonprofit administration or ministry support. 
• Basic understanding of financial processes and budget tracking. 
• Comfortable coordinating meetings and logistics for multiple departments. 
• Strong interpersonal skills and a servant-hearted attitude. 

Schedule & Benefits 

• Full-time, onsite position: Monday–Friday, 8:30 AM–5:00 PM 
• 1-hour lunch break daily 
• Medical and Dental benefits available after 30 days 
• Vacation and Sick Leave:
• 5 vacation days and 5 sick days per year 
• Additional 5 vacation days added after 2 years of employment 
• Further increase of 5 vacation days after 5 years of employment 

Mission Alignment 

All NAHT team members are expected to model the organization's values: 

Humble – Simple – Hopeful.

We believe that all roads of justice and healing lead to Jesus, and that operational excellence is a form of worship—stewarding time, people, and resources faithfully to advance the mission of rescue, restoration, and hope.