Customer Service Specialist

Benefits: 401(k) matching Competitive salary Dental insurance Health insurance Paid time off Training & development Mr. Appliance is looking for a qualified professional to join our highly regarded team. If you arelooking for a work environment that values employees and their families, employs only high integrity people and requires all employees to treat each other with respect, we are are the right place for you. We also want everyone to have fun and a sense of accomplishment in the process. We have built a great team here at Mr. Appliance and would love to welcome a new person to our growing business. As a Customer Service Representative, you are a key member of the team and a front line representative of Mr. Appliance of Clifton Park. You are responsible for handling service requests and customer concerns and working together to maintain the 5 Star reputation we are proud to have earned with the customers and in our community. If you are self-motivated, energetic, and enjoy communicating with and helping people, Mr. Appliance of Clifton Park is the right place for you. Specific Responsibilities: Receive incoming calls in professional and courteous manner Schedule calls and communicate scheduling logistics with customers and service technicians. Complete work orders, return customer calls, and respond to customer concerns Receive parts purchased from appliance parts suppliers Perform other duties as needed which may include cross-training in other areas Job Requirements: Two years customer service experience 2 years administrative experience (preferred) Good computer skills with aptitude to learn new software programs with proper training. Excellent typing/keyboard skills (required) Strong written and verbal communication skills with strong customer focus Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently This position is a full-time position. 40 hours a week between the hours of 8am - 5pm, Mon - Fri. Ex: 8am - 4:30pm, 8:30am - 5pm We are actively interviewing for this position - Apply today and our hiring manager will follow up! Compensation: $42,000.00 - $46,000.00 per year When you do what you love, it never feels like a job. And what we love doing is problem-solving, figuring out why appliances aren't working, and then bringing them back to life. It helps that our culture is all about learning and collaboration. And if that isn't enough, there's flexible working hours. Give us a shout. Notice Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website. *Acknowledgement I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC ("Franchisor") nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.